Frequently asked questions
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Can I prepare a registered mail item online?

Can I prepare a registered mail item online?

You can prepare a registered mail item to an addressee in Belgium in the My bpost app. By doing so you don’t necessarily need to go along to a Post Office.

  • Shipping label in the My bpost app

    You can create a shipping label to affix to your registered mail item in the My bpost app. You then drop the item off:

    • At a Post Office
    • At a Post Point
    • In a Red Letterbox

    At the moment you cannot create a shipping label for your registered mail items on a tablet or a computer.

  • At a Post Office or Post Point

    You can always drop off registered mail at a Post Office or a Post Point. The person at the counter will help you with this.

At the moment you cannot send registered mail in the form of an email with bpost.

Use the My bpost app
How do I send registered mail to a Belgian address?
You can send registered mail to a Belgian address in various ways.
  • In the My bpost app You can prepare your registered mail item in the My bpost app. You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app you can choose from:
    • Standard registered mail
    • Registered mail with proof of receipt
     
  • At a Post Office or Post Point The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from:
    • Standard registered mail
    • Registered mail with proof of receipt
    • Registered mail with personalized insurance (for items of value)
How and where can I request proof of receipt?
You can request proof of receipt for registered mail in two ways:
  • In the My bpost app
  • At a Post Office or Post Point
Requesting proof of receipt in the My bpost app Follow these steps:
  • Open the app and tap “registered mail” from the list of products that can be sent.
  • From the options select “digital acknowledgement of receipt”.
  • Confirm your order to request proof of receipt.
  • Once your registered mail has been delivered you will see the signed proof of receipt in the app.
Requesting proof of receipt at a Post Office or Post Point Follow these steps:
  • Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt.
  • Fill out both forms.
  • Check the proof of receipt box on the barcode label and the proof of deposit.
  • Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item.
  • Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point.
  • Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
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What stamps do I need to frank registered mail?
How you frank your registered mail depends on how you prepare it. You can do this at a Post Office or Post Point or in the My bpost app.
  • At a Post Office or Post Point If you prepare your registered mail item at a Post Office or Post Point, a prior stamp and a registered mail stamp will be affixed to your mail item. You can use the price calculator to work out how much you’ll have to pay.
  • In the My bpost app You can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp. Then all you need to do is drop off your item in a Red Letterbox, at a Post Office or at a Post Point.
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