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for the key word « post code »
I didn't receive a QR code. What do I do now?
FAQResidential
For bbox lockers with a screen, just enter the barcode on the screen. For Screenless bbox lockers, first enter the barcode in the My bpost app and then follow the steps in the app to collect your parcel. If you have opted for direct delivery to a bbox locker and if you did not receive an e-mail that your parcel is available, please check that our e-mail did not end up in your spam folder. If you have received an e-mail that your parcel is available, please read the steps in the e-mail carefully. For some bbox lockers, you do not need a QR code. If you did not receive an e-mail that your parcel is available, please contact a bbox locker responsible on 02 320 23 90.
Can someone who finds my code pick up the money?
FAQResidential
The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.
Can I send the code to the addressee immediately?
FAQResidential
You can send the PIN code to your addressee immediately. He or she can pick up the money immediately.
In exceptional cases you will not receive an email confirmation with QR code. No need to worry. You can always share the QR code with your proxy holder in the My bpost app. Sharing options include WhatsApp, Messenger and Telegram. QR code in the app
Yes! You create more visibility for your company when you give your clients the opportunity to send one or more Mobile Postcards as a gift. With a promotional code, they can do exactly this. You can even make sure your logo and/or name appears on them if you wish. Give your contacts the option of sending free postcards, for example via your magazine, brochure or menu, in an email, or at a stand with a photo booth at a fair or festival.
If your code isn’t accepted, you may have mixed it up with another parcel you are expecting. In that case, the other parcel should have been left at a pick-up point close to you. Your parcel will also be dropped off at a pick-up point if there’s a technical issue at the time of delivery. Check your email, Track & Trace and the My bpost app to know where it’s been taken. If you’re sure the code was right, contact our customer service to sort it out.
The unique code generated by bpost, which is used in tracking notifications, is only sent to the email address the sender provides when creating the shipping label. The secure delivery code will also be available in your recipient’s My bpost app if the same email address is linked to the recipient’s app account.
Only the sender of the money can give you the PIN code of the money transfer. Continue trying to contact him or her.
In that case, enter the 6-digit code that you see on your email, My bpost app or text message into the Parcel Locker screen.
Can I send money in every Post Office and Post Point?
FAQResidential
You can send money with Ria Money Transfer in every Post Office in Belgium. That is still not possible in our Post Points.
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