My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
Customer service
Receive cash
Can someone who finds my code pick up the money?

Can someone who finds my code pick up the money?

The identity document is checked in the Post Office or Ria agency to make sure that the requester is truly the addressee.

Find the opening hours of your Post Office

What are my possibilities to send money with Ria?

You can send and receive money from and to anywhere in the world with Ria Money Transfer. You can:

  • send cash that your addressee picks up as cash.
  • send cash to your addressee's bank account. That option is not available in every country of destination.
  • send cash to your addressee's virtual mobile account. That option is not available in every country of destination.

The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.

Can I send the code to the addressee immediately?

You can send the PIN code to your addressee immediately. He or she can pick up the money immediately.

Can I send cash and allow the addressee to receive cash?

With Ria Money Transfer, you can pay the amount that you want to send in cash at the counter. Your addressee can pick up the cash within 40 days at a Ria agency using a PIN code.

If you didn't find an answer to your question?

 

Please contact us.

Call

Contact the Customer Care Center of Ria Money Transfer directly.

Monday - Friday :
08:00 – 12:30
13:30 - 18:00

Saturday :
09:00 – 13:00

Phone Customer Care Centre
Phone Customer Care Centre
tel:025882414