I lost my PIN code and cannot reach the sender. What should I do?

If the sender lost the PIN code, he or she can request it again:

• in the Post Office or Ria agency where the money was sent
• through Ria Money Transfer customer service.

The addressee must ask the sender to send the code again.

We apologise if something went wrong in the Post Office or Ria agency. You can always report this to the customer service of Ria Money Transfer.

You only get the money after showing the code and your identity document.