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Can bpost open my parcel?
FAQResidential
bpost has the right to open shipments with Belgium as the destination: if they cannot be delivered to the addressee; and if the address of the sender is not on the parcel. If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent: after 6 months for registered mail and shipments with a guarantee after 3 months for other shipments After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury. International shipments can also be opened by bpost if the address is not on the shipment.
The advantages of registered mail. Extra certainty with a signed confirmation of receipt.
Days with changes to bpost services
Residential
A few days a year, we adapt our services to popular holidays and the closing days of banks and public services. Find out on which days bpost adjusts its services.
Will bpost pick up my parcel?
FAQResidential
If desired, we will pick up your return shipment at your home. The price for the ‘Pick-up on demand’ service depends on where we must pick up your parcel. You request a pick-up or "collect" online. If you request a pick-up online before 11:30 or via phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday. Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up. You can have multiple parcels picked up simultaneously: maximum 1.5 m³ and 500 kg per pick-up. Each parcel can weigh maximum 30 kg.
Got international ambition? Easily reach shoppers outside of Belgium thanks to our 4 international shipping solutions. Discover more or request a price quote here.
What are the dimensions of the different bpost parcels?
FAQResidential
bpost packaging comes in different sizes. There is a suitable box for every parcel. See our packaging guide for tips on preparing your parcel.
Which delivery possibilities does bpost offer?
FAQResidential
For parcels in Belgium, you can choose from different delivery possibilities: At a home or work address In one of the 3000 bpost Pick-up Points: Post Office Post Point Parcel Point Parcel Locker For parcels to foreign countries, you must always send to an address. The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.
I received a suspicious text message or email, allegedly from bpost. What should I do?
FAQResidential
You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.
, Do not believe every text message or e-mail and don't just enter your personal details
, First of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.
, Check the web address
, A fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.
, Help prevent phishing
, Forward suspicious messages to abuse@bpost.be . This way, you will help prevent others from becoming victims of scammers.
If you want to make an original postcard with the Mobile Postcard app – of your holiday, for a wedding or birthday – you can pay postcard per postcard or buy several credits in advance. You can send one postcard to a Belgian address with 1 credit. A postcard to an address outside Belgium costs 1.5 credits. To buy credits, log in or create an account. The advantages of credits: You save time because you don't have to pay postcard per postcard. You save money because you get a discount when you buy credits.
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