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If desired, we will pick up your return shipment at your home. The price for the ‘Pick-up on demand’ service depends on where we must pick up your parcel.
You request a pick-up or "collect" online.
If you request a pick-up online before 11:30 or via phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday.
Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up.
You can have multiple parcels picked up simultaneously: maximum 1.5 m³ and 500 kg per pick-up. Each parcel can weigh maximum 30 kg.
Please contact us.
Monday - Friday :08.00 – 12.3013.00 – 18.00
Saturday :09.00 – 13.00
Zonal rate. Waiting time varies.
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