My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
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Customer service
How does it work?
bpost's Mobile Postcard app works with credits. How does that work?

bpost's Mobile Postcard app works with credits. How does that work?

If you want to make an original postcard with the Mobile Postcard app – of your holiday, for a wedding or birthday – you can pay postcard per postcard or buy several credits in advance. You can send one postcard to a Belgian address with 1 credit. A postcard to an address outside Belgium costs 1.5 credits. To buy credits, log in or create an account.

The advantages of credits:

  • You save time because you don't have to pay postcard per postcard.
  • You save money because you get a discount when you buy credits.
Buy credits cheaply

Can I set it up so that my postcard is only sent a week from now?

You can choose the mailing date of your postcard. For example, you can plan all the birthday cards for the entire year. You cannot choose the delivery date. We deliver your postcard within 3 workdays in Belgium. For addresses outside Belgium, we treat your postcard like priority mail – we print your card the same day. For the delivery, we depend on foreign postal services.

Are the postcards created with Mobile Postcard sent as priority or non-priority mail?

Your postcard is non-priority mail for Belgian destinations. If you send your postcard before 15:00, we will deliver your home-made postcard within 3 workdays. If you make a postcard and send it abroad, bpost will print and send that card the same day. The delivery date of your postcard depends on the postal service in that country.

What is the difference between Mobile Postcard and MyCard?

With Mobile Postcard, you make a real postcard from your photos or video. You do that with the app on your smartphone or your tablet.

MyCard works on your computer or tablet. You design your own card or choose one from the Hallmark card collection.

You need a separate account for both tools.

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126