My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
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My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
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I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
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Customer service
How does it work?
bpost's Mobile Postcard app works with credits. How does that work?

bpost's Mobile Postcard app works with credits. How does that work?

If you want to make an original postcard with the Mobile Postcard app – of your holiday, for a wedding or birthday – you can pay postcard per postcard or buy several credits in advance. You can send one postcard to a Belgian address with 1 credit. A postcard to an address outside Belgium costs 1.5 credits. To buy credits, log in or create an account.

The advantages of credits:

  • You save time because you don't have to pay postcard per postcard.
  • You save money because you get a discount when you buy credits.
Buy credits cheaply

Can I arrange for my postcard to only be sent a week from now?

You can choose the date your postcard will be sent, but not the date it will be delivered. This means you're able to plan the sending of your cards in advance. We print your cards on the planned date and send them the same day.
  • If you send your card to an address in Belgium by 'Priority' mail, it will be delivered the first workday after being made.
  • If you send your card to an address in Belgium by 'Non-priority' mail, it will be delivered in Belgium within three workdays.
  • If you send a card to an address in a country other than Belgium, the delivery is in the hands of the postal service of that country.

Are the postcards created with Mobile Postcard sent as priority or non-priority mail?

This is for you to choose. Send your postcard to us before 3 p.m. on a workday, then:
  • if it is to be delivered to an address in Belgium and you choose 'Priority' mail, it will arrive on the first workday after being made;
  • it will arrive within three workdays after being made if you choose 'Non-priority' mail.
If you are sending your card to a country other than Belgium, it will be made the same day and sent. However, the delivery of your card is in the hands of the postal service of the destination country.

What is the difference between Mobile Postcard and MyCard?

Mobile Postcard and MyCard are two separate services from bpost. They both allow you to make your own postcards online. However, Mobile Postcard is run via an app on your smartphone or tablet. MyCard is only available via a computer. You need a separate account for each service.

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126