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Ik spreek Nederlands

Bonjour,

Je parle Français

Hello,

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Frequently asked questions
Receive a parcel
Foreign parcel
Customs
19 questions
 for the keyword « Customs »
Why hasn't my international shipment been delivered?
Do I have to pay import costs on gifts from outside the EU?
What if my parcel doesn't have the necessary information to perform clearance?
I have already paid VAT through the webshop. Now I have to pay again. How is that possible?
How do I know whether a webshop applies the VAT rules (and is therefore IOSS registered)?
My parcel is from outside the EU. What process does it have to go through before I can receive it?
Why do I have to pay 'fees for customs formalities'?
How are import costs calculated?
How can I avoid paying import costs?
When does a parcel pass through customs?
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
Can I pay my import costs using another method than online?
Why do I have to pay for the import of a shipment?
Why has the payment of my import costs failed?
Why are there customs checks on my parcel?
Why do I have to pay import costs for a barcode number I do not know?
Do I have to pay import costs on my purchase via a European online shop?
Why do I need to provide an invoice during the import procedure of my parcel?
Does my parcel have to go through customs if it comes from the European Union?
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