20  questions
 for the keyword « Customs »

How are import costs calculated?
Do I have to pay import costs on gifts from outside the EU?
I have already paid VAT through the webshop. Now I have to pay again. How is that possible?
How do I know whether a webshop applies the VAT rules (and is therefore IOSS registered)?
What should I do if my parcel cannot be cleared because insufficient information is provided?
My parcel is from outside the EU. What process does it have to go through before I can receive it?
I disagree with the import costs. What can I do?
How can I pay the import costs?
My parcel arrived in Belgium. How long will my parcel remain at customs?
How do I dispute import costs on a gift?
Do I need to pay import costs for a gift?
How can I avoid paying import costs?
When does a parcel pass through customs?
Can I pay my import costs using another method than online?
Will import costs be refunded if something goes wrong with customs or delivery?
Can I recover my import costs?
Why do I have to pay import costs for a barcode number I do not know?
Do I have to pay import costs on my purchase via a European online shop?
How much do I have to pay for customs formalities for shipments from outside the EU?
Why do I have to pay customs formalities on all shipments from outside the EU worth more than €150?