0000
Skip to main content
Residential
Business
My bpost
Sign in
New?
Register
Business client
Business portal
EN
Toggle Dropdown
EN
NL
FR
DE
Sub Menu Residential
Toggle navigation
Find bpost
Make a mailing label
Track & Trace
Calculate the price
Send a parcel
Receive a parcel
Send a letter
Frequently asked questions
Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
Fulltext search
Search
Frequently asked questions
Receive a parcel
Foreign parcel
Customs
19
questions
for the keyword
« Customs »
Why hasn't my international shipment been delivered?
Do I have to pay import costs on gifts from outside the EU?
I have already paid VAT through the webshop. Now I have to pay again. How is that possible?
What should I do if my parcel cannot be cleared because insufficient information is provided?
How do I know whether a webshop applies the VAT rules (and is therefore IOSS registered)?
My parcel is from outside the EU. What process does it have to go through before I can receive it?
Why do I have to pay 'fees for customs formalities'?
How are import costs calculated?
How can I avoid paying import costs?
When does a parcel pass through customs?
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
Can I pay my import costs using another method than online?
Why do I have to pay for the import of a shipment?
Why has the payment of my import costs failed?
Why are there customs checks on my parcel?
Why do I have to pay import costs for a barcode number I do not know?
Do I have to pay import costs on my purchase via a European online shop?
Does my parcel have to go through customs if it comes from the European Union?
Why do I need to provide an invoice during the import procedure of my parcel?
Search
Menu
Close
Search
Search