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You can personalise a postcard for lots of people by resending the card. Send the card to one person. Then, in the app, go to 'Follow-up', tap on the sent card and choose 'Resend'. You can still edit the card to add, for example, a different salutation.
bpost - Privacy
Residential
Summary
Are changes saved when I close the app?
FAQResidential
If you are logged in, the design of your postcard is saved when you close the app. You can work on it later. Go to Follow-up > On hold. The design is saved in the memory of your smartphone or your tablet. That means you cannot access it from a different device.
You can find the different Drop-off points and their opening hours: Via 'Find a Drop-off Point' In the online shipping tool when you create a shipping label You can also give your parcel to the postman when he delivers another one to you. More information about handing your parcel to the postman .
Which stamps do I use for a letter to a foreign address?
FAQResidential
bpost has stamps for shipments outside Belgium. There are stamps for Europe (EUROPE) and for the rest of the world (WORLD). You can buy them at our Postal office and Postal Points and in our eShop. example EUROPE eShop - stamps EUROPE example WORLD eShop - stamps WORLD The number and type of stamps for your letter sent abroad depends on the size, weight and destination of your letter.
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
I lost my smartphone. What happens with my credits?
FAQResidential
Luckily, your credits are linked to your account. You can simply install the Mobile Postcard app on your new smartphone and log in with your chosen email address and password. You'll find your available credits under the 'Credits' menu at the bottom of the app screen. Your designs, sent cards and addresses are saved on your smartphone. You'll unfortunately not be able to find these on your new device.
What does delivery to a safe place mean?
FAQResidential
Via MyPreferences you can list a safe place where your parcel can be delivered if you are not home. This is a place round your house. Tips: Make sure that the chosen place is safe, dry and easily accessible. Upload 2 photos via MyPreferences to help our postmen. Your safe place can be the garden shed or a spot under a lean-to. Please note that in some cases we can't deliver to your safe place. Discover in which cases .
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. If our foreign colleagues provide status notifications, you will be able to follow them in our Track & Trace or the My bpost app . You can always try to follow your shipment via the tracking tool of the foreign postal service.
Can I make changes if the photo quality is not good?
FAQResidential
In the app, you can use a photo filter for photos that are beautiful but of lesser quality. Sepia, black-and-white and warm tints are nice filters. The blur will be less noticeable on your postcard or video card. Simply add the photo then click on it. If possible, use smartphone photos that are at least 1831 x 1276 pixels. If your smartphone is less than four years old, any photos you take with it should be of good enough quality. Tip: don't zoom too much when taking a photo. A zoomed image is not as sharp.
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