My mail is being delivered, but not in my letterbox. What can I do?

We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.

If you didn't find an answer to your question?


Please contact us.

Web form

Recommended option. Resolved swiftly and efficiently. 


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.