My parcel was delivered too late. What should I do?

We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.

Receive a parcel

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My parcel arrived too late. What should I do?

Receive a parcel

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When will my parcel be delivered?

We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.

Follow my parcel

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I am expecting a parcel, but have not received a barcode. What do I do now?

In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.

Follow my parcel

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How do I know who is the sender of my parcel?

Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.

Follow my parcel

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Can I make changes if the photo quality is not good?

In the app, you can use a photo filter for photos that are beautiful but of less good quality. Sepia, black-and-white and warm tints are nice filters. The blur will be less noticeable on your postcard or video card. Simply add the photo then click on it. If possible, use smartphone photos that are at least 1831 x 1276 pixels. If your smartphone is less than 4 years old, the quality will generally be fine. Tip: don't zoom too much when taking photos because that creates a less sharp image.

Make a postcard with a photo