Question 1

Are changes saved when I close the app?

Accepted Answer

If you are logged in, the design of your postcard is saved when you close the app. You can work on it later. Go to Follow-up &gt; On hold. The design is saved in the memory of your smartphone or your tablet. That means you cannot access it from a different device.

Question 2

I only receive part of my mail or none at all. What can I do?

Accepted Answer

The mail delivery may be disrupted due to exceptional circumstances (a strike, illness or extreme weather conditions). In that case, we do all that we can to deliver your mail correctly and as quickly as possible.Do you have a contract with our Moving Department and you don't receive mail at your new address?&nbsp;Perhaps something has gone wrong with forwarding&nbsp;your mail or your contract with the Moving department has expired. Check this in the frequently asked questions about the Moving department.If there is another reason, your can report your incorrect postal delivery online, preferably via our online form.&nbsp;We will ask for your contact details so that we can inform the right employee and can deliver your mail correctly in the future.

Question 3

My mail is being delivered, but not in my letterbox. What can I do?

Accepted Answer

We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page.&nbsp;We will ask for your contact details so that we can talk to the right postman about this.

Question 4

I received a letter from two months ago. How is that possible?

Accepted Answer

Such a delay is exceptional. We apologize for the inconvenience. Please call customer service if you wish to make a complaint.

The benefits of a bpost account?

Are changes saved when I close the app?

Download My bpost app