Search result
453 results
filters 
Residential 
Business
Pages
FAQ
Blog
filters
453 results
for the key word « bpost code »
I cancelled my purchase but a hold remains on the amount. How do I get the hold lifted?
FAQResidential
If you see the cancelled purchase in “Pending transaction” on the My bpaid portal, it means that the merchant has put a hold on the amount. That gives the merchant peace of mind that it can claim some of the costs in the event of cancellation. Examples are when you book a hotel room or hire a car. The hold is automatically lifted within 30 days. The amount becomes available again as soon as the hold is lifted. You can ask for the hold to be lifted if this is not done within 30 days. To do so, follow the steps below. Ask the merchant to send you the following: An authorization code (comprising five or six digits or letters) showing that funds have been transferred from an account) Confirmation (in an email, for example) that the merchant agrees to release the hold. Once you have received the authorization code and confirmation, fill out our online form (you cannot do this without the authorization code, the confirmation and your card number). You can find this form in the bpaid app and on the My bpaid website.
Choose your delivery solution and send your parcel to an address or one of the 2800 Pick-up points in Belgium. Parcel is delivered the next workday after it is handed in.
Quick and easy sending; delivered worldwide
Residential
Send parcels the easy way with the My bpost app
There are alternatives if you do not want a photo to be taken of your ID card during the delivery of registered mail. You can also have a photo taken of something else that proves who you are. It must always be issued by an official body or agency and it must include your full name and a photo that is clearly recognisable as you. Examples are a passport, a driving licence or a train or bus pass. You can also ask the person delivering to note down your full name and ID card number on the missed delivery notice and take a photo of that. Or ask him or her to hand your registered mail in at the post office of post point. When you go there to pick it up, you will again be asked to allow a photo to be taken of your ID card. You can then ask the person at the counter to note down your full name and ID card number and take a photo of that instead. You can also set up a last-minute mandate in the My bpost app under ‘delivery preferences’. You will receive a QR code you or someone else can use to take receipt of the registered mail item.
Send a parcel to Luxembourg
Residential
Send parcels to Luxembourg in every Post Office or Post Point. Make your shipping label online and save time.
Ria Money Transfer | Send money abroad
Residential
Send money safely to bank account, mobile phone or cash. From every Post Office to 161 countries. Money available for recipient immediately.
See the steps for activating Mastercard Identity Check on your bpaid card in the bpaid app. Or check out the instructional video below the answer. 1. Log in to your bpaid account in the app. If your card is not secure, the app will ask you whether you wish to activate your card for online payments. 2. You can also do this yourself in “Manage card” > “Activate online payments”. 3. If you have already linked a mobile phone number to your card, you can continue. If not, follow the instructions for registering a mobile phone number at a Post Office. 4. You will receive an activation code by text message on that number. Enter this six-digit code when requested in the app. 5. The next step is setting your Mastercard Identity Check mPIN. This is a six-digit code you use for online transactions protected with Mastercard Identity Check. Depending on your smartphone, you can also use Face ID of fingerprint recognition. 6. In the event of an online transaction you will be asked to authorize your payment in the bpaid app by means of your mPIN, Face ID or fingerprint recognition. 7. After confirmation the “Activate online payments” option will no longer be visible in the “Manage card” menu.
, Instructional video
On gifts from family or friends from outside the EU, customs charges import costs if the shipment does not meet all the requirements of a gift . If you believe that your shipment does meet these conditions, you can dispute these costs and apply for an exemption. You can do this after you have received a letter or request for payment.
, I have received a letter to provide the proof of value
, Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift You can then upload this email as proof via the online form. To do so, follow the instructions in the letter.
, I have received an invitation to pay the import costs
, Ask the sender to send you an email confirming: the contents of the shipment the value (in €) of the shipment that your shipment is a gift Then, enter your barcode and postal code via Track & Trace or via the My bpost app. There you will find a link to an online form to dispute your import costs. Upload the sender's email to this online form as proof.
, Please note
, : Customs carries out checks on the value of shipments. A fine may be imposed in the event of an erroneous declaration. Upload the sender's email to this form as proof.
Send a parcel to the United Kingdom
Residential
Send parcels to the United Kingdom in every Post Office or Post Point. Make your shipping label online and save time.
Send a parcel to the United States
Residential
Send parcels to the United States in every Post Office or Post Point. Make your shipping label online and save time.
Download My bpost app
