26 questions
 for the keyword « Follow a parcel »
Can I follow my international shipment with Track & Trace?
You can follow your parcel being sent abroad if we get that Track & Trace information from our foreign colleagues. Follow it in Track & Trace or via the My bpost app.
Can I follow my parcel online?
You can follow your parcel online with Track & Trace or the My bpost app. If you have a bpost account, you can also follow your parcel in the bpost shipping tool. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
Can I enter my barcode in Track & Trace to follow my shipment abroad?
Go to Track & Trace or the My bpost app. Enter the postcode and the numbers under the barcode on the shipping label. The numbers are also listed on the receipt or shipping receipt that you got in a Post Office or Post Point.
What happens if bpost didn't deliver my parcel?
If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If it's not clear where your package has gone and it doesn't move for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then you can request an investigation. It is best to contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with us. If you are the recipient, please contact your sender.
My parcel has already been in transit for a few days. Should I worry?
Sometimes a parcel is in transit for longer than expected. If the status of your Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.
When does bpost deliver my parcel to the addressee?
We deliver your parcel to the addressee the next workday in Belgium if you:
  • hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box
  • drop the parcel in a Parcel Locker before the last collection
I am not receiving new updates via Track & Trace, is that normal?
If the status of your parcel does not change in Track & Trace, there may be different causes:
  • Your parcel is delayed.
  • Our foreign colleagues cannot give Track & Trace information about your parcel.
If the status of your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), and the addressee has not received anything, contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.
How long will my parcel be in transit?
The delivery period of your parcel varies between 2 and 10 workdays depending on the foreign destination. If you want your parcel to be delivered faster, choose an express shipment. Express delivery periods are between 1 and 5 workdays.
I listed the wrong address, can I change it?
Once you have handed in your parcel, you can no longer change the address. If the foreign postal service cannot deliver the parcel, it will be returned to you.
How do I know when my parcel arrived at the addressee?
Follow your parcel with Track & Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt. If you want extra assurance, choose the shipping solution with confirmation of receipt. In that case, the receiver must give his/her name, signature and the date upon receipt. In the event of a dispute, this document is legally valid
How will Brexit influence my shipments to the United Kingdom?
Starting January 1, 2021, you must also add customs forms for parcels to the United Kingdom:
  • CN23 document
  • Original invoice or pro forma invoice and 3 copies
  • Single Administrative Document if the shipment is worth more than €1000
All info about sending a parcel after Brexit can be found on our Brexit-page.
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
  • Ask the addressee if he/she looked in their letterbox or whether someone else has accepted the parcel.
  • Ask the addressee whether the parcel was delivered to the neighbours or in a safe place, whether or not in accordance with his/her delivery preferences. If the addressee cannot find the parcel, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.
Only you, as a sender, can open a file for this purpose.
My addressee refused the bpost parcel. What should I do?
If the addressee refuses the parcel, the postman will bring it back to bpost and it will be sent back to you.
What happens if the addressee has moved house?
bpost delivers the parcel based on the stated address. If your addressee no longer lives there, we register that the address is not correct or that the addressee no longer lives there. bpost sends the parcel back to you. If you think that your parcel was wrongfully sent back to you, you can report this via the online form at the bottom of this page.
Can my parcel be delivered the same day?
Your parcel is delivered the next workday in Belgium if you:
  • place the parcel in the red mailbox before the last collection – make sure that your parcel can fit through the opening
  • hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box
  • drop the parcel in a Parcel Locker before 16:00
If you want faster delivery, you should use Euro-Sprinters, bpost's courier service.
To which countries can I send my parcel and how long will it be in transit?
You can send a parcel to more than 220 countries:
  • Regular shipment: the delivery period varies between 2 and 10 workdays.
  • Express shipment: the delivery period varies between 1 and 5 workdays.
What if customs holds my parcel?
If customs holds your parcel, you will be notified. Some information is probably missing. To ensure that the addressee receives your parcel, he/she will have to provide that information and pay the fees.
When do I pay to import costs for a parcel?
As the sender, you don't pay import costs. If you send a parcel to a country outside the European Union, then the addressee must pay import duties, VAT, any other fees, and fees for the customs formalities. These fees depend on local customs regulations.
Can I edit the location or time of a delivery?
Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).
Can bpost open my parcel?
bpost has the right to open shipments:
  • if they cannot be delivered to the addressee;
  • and if the address of the sender is not on the parcel.
If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent:
  • after 6 months for registered mail and shipments with a guarantee
  • after 3 months for other shipments
After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury.
How do I know if my parcel got through customs successfully?
You can follow the status of your parcel in the My bpost app or via Track & Trace. If your parcel has been approved by customs, it is transferred to bpost and the status "Processing by bpost" appears. Take into account that this process can take several days. If you send a parcel abroad, then it depends on the local customs agency whether you receive a new status or not. As soon as customs releases the parcel, it is delivered to the addressee by the local postal service.
Who is responsible for the delivery: bpost or an external postal partner?
Our foreign partner is responsible for the delivery of your parcel abroad. If you have questions, contact the Customer Care Centre.
Can I follow my parcel in any country?
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
Under which circumstances will customs open my parcel for inspection?
Customs has the right to open your parcel for clearance or if they suspect a crime or fraud.
Will I get a message as soon as my parcel is abroad?
  You can follow your parcel with Track & Trace or the My bpost app. You can set up status reports in the app. Once your parcel is abroad, we depend on information from our foreign colleagues.
How long will my parcel be in transit to a destination abroad?
Delivery periods for parcels to foreign countries vary per country. There are only fixed delivery periods for Express parcel shipments (bpack World Express). For Standard shipments (bpack World), delivery periods are indicative. Discover the delivery period for Standard shipments (bpack World)
Discover the delivery period for Express shipments (bpack World Express)