You can follow your parcel being sent abroad if we get that Track & Trace information from our foreign colleagues. Follow it in Track & Trace or via the My bpost app.
If the status of your parcel does not change in Track & Trace, there may be different causes:
- Your parcel is delayed.
- Our foreign colleagues cannot give Track & Trace information about your parcel.
If the status of your parcel remains unchanged for more than 2 weeks and the addressee has not received anything, please contact our customer service preferably via the online form at the bottom of this page.
This way you can immediately provide all the necessary information and documents to process your file. Only the sender can open a file with us for this purpose. If you are the addressee, please contact the sender.
Go to Track & Trace or the My bpost app. Enter the postcode and the numbers under the barcode on the shipping label. The numbers are also listed on the receipt or shipping receipt that you got in a Post Office or Post Point.
Once you have handed in your parcel, you can no longer change the address. If the foreign postal service cannot deliver the parcel, it will be returned to you.
Our foreign partner is responsible for the delivery of your parcel abroad. If you have questions, contact the Customer Care Centre.
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
You can follow your parcel with Track & Trace or the My bpost app. You can set up status reports in the app. Once your parcel is abroad, we depend on information from our foreign colleagues.