Frequently asked questions
Send a parcel
Send abroad
Follow a parcel
24 questions
 for the keyword « Follow a parcel »
Can I follow my parcel online?
Can I follow my international shipment with Track & Trace?
Can I enter my barcode in Track & Trace to follow my shipment abroad?
What happens if my parcel is not delivered?
My parcel has already been in transit for a few days. Should I worry?
When does bpost deliver my parcel to the addressee?
How long will my international parcel be in transit?
I am not receiving new updates via Track & Trace, is that normal?
I listed the wrong address, can I change it?
How do I know when my parcel arrived at the addressee?
How will Brexit influence my shipments to the United Kingdom?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
Can my parcel be delivered the same day?
What happens if the addressee has moved house?
My addressee refused the parcel. What should I do?
Can I follow my parcel in any country?
How do I know if my parcel got through customs successfully?
What if customs holds my parcel?
Can I edit the location or time of a delivery?
Can bpost open my parcel?
When do I pay to import costs for a parcel?
Who is responsible for the delivery: bpost or an external postal partner?
Under which circumstances will customs open my parcel for inspection?
How long will my parcel be in transit to a destination abroad?