24 questions
 for the keyword « Follow a parcel »
Can I follow my parcel online?
You can follow your parcel online with Track & Trace or the My bpost app. If you have a bpost account, you can also follow your parcel in the bpost shipping tool. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.
Can I follow my international shipment with Track & Trace?
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. If our foreign colleagues provide status notifications, you will be able to follow them in our Track & Trace or the My bpost app. You can always try to follow your shipment via the tracking tool of the foreign postal service.
Can I enter my barcode in Track & Trace to follow my shipment abroad?
You can follow your shipment abroad online via Track & Trace or the My bpost app using the barcode number of your shipment. As soon as your parcel crosses the border, another foreign postal service will take care of the delivery. From the moment your parcel is abroad, we depend on information from our foreign colleagues.
What happens if my parcel is not delivered?
If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If it's not clear where your package has gone and it doesn't move for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then you can request an investigation. It is best to contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with us. If you are the recipient, please contact your sender.
My parcel has already been in transit for a few days. Should I worry?
Sometimes a parcel is in transit for longer than expected. If the status of your Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.
When does bpost deliver my parcel to the addressee?
We deliver your parcel to the addressee the next workday in Belgium if you:
  • hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box
  • drop the parcel in a Parcel Locker before the last collection
I am not receiving new updates via Track & Trace, is that normal?
If the status of your parcel does not change in Track & Trace, there may be different causes:
  • Your parcel is delayed.
  • Our foreign colleagues cannot give Track & Trace information about your parcel.
If the status of your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), and the addressee has not received anything, contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.
How long will my parcel be in transit?
Delivery periods for parcels to foreign countries vary per country. There are only fixed delivery periods for Express parcel shipments (bpack World Express). These vary between 1 and 5 workdays. The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World)
Discover the delivery period for Express shipments (bpack World Express)   
I listed the wrong address, can I change it?
Once you have handed in your parcel, you can no longer change the address. If the foreign postal service cannot deliver the parcel, it will be returned to you.
How do I know when my parcel arrived at the addressee?
Follow your parcel with Track & Trace or the My bpost app. You'll need the barcode number or the reference of your parcel. Those details are on your shipping label or you received them via text message or email; they are also on the shipping receipt or Post Office receipt. If you want to be notified by text message or email, choose the option ‘With confirmation of delivery’ when creating your shipping label. This option is only available for shipments within Belgium.
How will Brexit influence my shipments to the United Kingdom?
Starting January 1, 2021, you must also add customs forms for parcels to the United Kingdom:
  • CN23 document
  • Original invoice or pro forma invoice and 3 copies
  • Single Administrative Document if the shipment is worth more than €1000
All info about sending a parcel after Brexit can be found on our Brexit-page.
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
  • Ask the addressee if he/she looked in their letterbox or whether someone else has accepted the parcel.
  • Ask the addressee whether the parcel was delivered to the neighbours or in a safe place, whether or not in accordance with his/her delivery preferences. If the addressee cannot find the parcel, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.
Only you, as a sender, can open a file for this purpose.
My addressee refused the parcel. What should I do?
If the addressee refuses the parcel, it will be sent back to you.
Can my parcel be delivered the same day?
Your parcel is delivered the next workday in Belgium if you:
  • place the parcel in the red mailbox before the last collection – make sure that your parcel can fit through the opening
  • hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box
  • drop the parcel in a Parcel Locker before 16:00
If you want faster delivery, you should use Euro-Sprinters, bpost's courier service.
What happens if the addressee has moved house?
bpost delivers the parcel based on the stated address. If your addressee no longer lives there, we register that the address is not correct or that the addressee no longer lives there. bpost sends the parcel back to you. If you think that your parcel was wrongfully sent back to you, you can report this via the online form at the bottom of this page.
How do I know if my parcel got through customs successfully?
If you send a parcel abroad, then it depends on the local customs agency whether you receive a new status or not. As soon as customs releases the parcel, it is delivered to the addressee by the local postal service. You can follow the status of your parcel in the My bpost app or via Track & Trace.
What if customs holds my parcel?
If customs holds your parcel, there is a good chance that information about your parcel is missing. The addressee will be contacted. To ensure that the addressee receives your parcel, they will have to provide that information and pay the fees.
Can I follow my parcel in any country?
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
Can I edit the location or time of a delivery?
Once you have attached the shipping label to your parcel and placed it in one of bpost's Post Points, you can no longer edit the shipping details. Your addressee can edit his/her delivery preferences online or via the My bpost app (for all parcels or per parcel).
When do I pay to import costs for a parcel?
As the sender, you don't pay import costs. If you send a parcel to a country outside the European Union, then the addressee must pay import duties, VAT, any other fees, and fees for the customs formalities. These fees depend on local customs regulations.
Can bpost open my parcel?
bpost has the right to open shipments with Belgium as the destination:
  • if they cannot be delivered to the addressee;
  • and if the address of the sender is not on the parcel.
If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent:
  • after 6 months for registered mail and shipments with a guarantee
  • after 3 months for other shipments
After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury. International shipments can also be opened by bpost if the address is not on the shipment.
Who is responsible for the delivery: bpost or an external postal partner?
Our foreign partner is responsible for the delivery of your parcel abroad. If you have questions, contact the Customer Care Centre.
Under which circumstances will customs open my parcel for inspection?
Customs has the right to open your parcel for clearance or if they suspect a crime or fraud.
How long will my parcel be in transit to a destination abroad?
Delivery periods for parcels to foreign countries vary per country. There are only fixed delivery periods for Express parcel shipments (bpack World Express). These vary between 1 and 5 workdays. The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World)
Discover the delivery period for Express shipments (bpack World Express)