Question 1

How much does it cost to send a parcel?

Accepted Answer

The price to send a parcel depends on the weight, size, destination&nbsp;and the shipping option (with a guarantee, delivered to a Pick-up Point, etc.). You can easily calculate the price of your parcel online using our price calculator. Enter the destination and weight and discover our prices instantly.

Question 2

Send a parcel: which details do I need?

Accepted Answer

To deliver your parcel correctly, we need the following details:Your address. In case your parcel is returned.Address of the addressee, Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.Email address of the addressee (required when sending to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).The dimensions and weight of your parcel.Sending a parcel outside the EUIn addition to the above data, for a parcel outside the EU you also need to fill in the CN23 document completely and attach a copy (More information on customs documents):On this form, you have to fill in the following fields:SenderAddresseePhone number and email address of the recipientHS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult&nbsp;FPS Finance.Country of originShipment detailsAlways include two copies of the invoice or the pro forma invoice.For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

Question 3

How do I stamp my parcel?

Accepted Answer

To send a parcel, you need a shipping label. There are different ways to obtain a shipping label:Create a shipping label online or in the My bpost app&nbsp;and print it at home or for a fee in a Post Office, Post Point or Parcel Point.Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).Order it from the bpost eShop (sold per 10 for domestic mail) or buy a pre-stamped package (for domestic mail).

Question 4

How do I create a shipping label?

Accepted Answer

Follow the steps below to easily create your own shipping label:Go to the online shipping tool or the My bpost app and choose between a national or international shipment.Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options.Enter your details then those of the addressee.Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.

Question 5

How must I print and attach my online shipping label?

Accepted Answer

You print and attach your shipping label as follows:Print your shipping label (at home) or choose the option ‘Print in a Post Office or Post Point'.Attach the shipping label to your parcel with strong tape. Make sure that it is water-proof and can withstand transportation.

Question 6

Can I attach stamps to my parcel instead of a mailing label?

Accepted Answer

You can use stamps instead of a shipping label if your shipment does not exceed the following dimensions and weight:Width: 230 mmLength: 350 mmHeight: 30 mmWeight: 2 kgPlease note: if you send a parcel with stamps, then there is no barcode and you cannot follow it with Track &amp; Trace. A shipping label has a barcode and can be followed with Track &amp; Trace.

Question 7

I sent a parcel. How do I receive a receipt or invoice?

Accepted Answer

If you create your shipping label online, indicate in the shopping basket – before paying – that you want to receive a receipt or invoice. You cannot request proof of payment afterwards.

Question 8

I made an error when making my mailing label online. Can I still adjust the details?

Accepted Answer

Once you have created and paid for the shipping label, you cannot change it. You must create a new one.

Question 9

How do I create a personal account for the online shipping tool?

Accepted Answer

You create your personal account in the online shipping tool as follows:Surf to parcel.Enter your first name, last name and e-mail address, indicate your gender, and choose a password.Click on 'Register' to confirm.

Question 10

Can I make my shipping label or have it printed in a Post Office?

Accepted Answer

You can buy your shipping label in a Post Office, Post Point or Parcel Point or have the shipping label that you created online printed there. In your shopping basket – before you pay – indicate the option ‘Print in a Post Office, Post Point or Parcel Point’. Please note: this choice is valid for your entire order and not per label. Some Post Offices and Parcel Points have a kiosk where you can create your shipping label.

Question 11

What do I need to make my shipping label?

Accepted Answer

You need the following details to create a shipping label:Your address, in case your parcel is returned.Address of the addressee or Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.Email address of the addressee (required if you send to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).The dimensions and weight of your parcel.The desired options, for example whether you want to receive a confirmation text message.A printer. You do not need special printer paper to print your shipping label. If you don't have a printer, choose the 'Print my shipping label' option and have it printed for a fee in a Post Office or Post Point.Tip: tape the label on the top of the package with strong tape.

Question 12

What is an HS code?

Accepted Answer

HS stands for Harmonized System.This is a uniform system of codes used by customs worldwide to identify goods.Each type of goods has its own HS code, ranging from animals, plants, textiles, machines, weapons, stones and metals to furniture, toys, art, drinks and chemical products.When a shipment crosses the borders of the European Union, it passes through customs in the country of destination. For these dutiable shipments, the 6-digit HS code is required on the mandatory CN23 form. Based on the code, customs will calculate the import duties after which the shipment can be released.You can find the right HS code for your products on the website of FPS Finance:Search by product nameNavigate the product catalogue

Question 13

Where can I hand in my parcel?

Accepted Answer

You can hand in your parcel in different Drop-off points:in a Post Office, Post Point or Parcel Point:up to a maximum of 20 parcels per day with a total maximum volume of 500 kg or 1.5 m³.in some offices, you will find special Parcel Boxes; some of these are equipped with a scanner and can print a mailing receipt.in a Parcel Lockeryou can have it picked up at home for a feein a MassPost Center (from 20 to 250 parcels per day, with or without an appointment)Always take into account the maximum permitted dimensions and the maximum weight per parcel (30 kg and the maximum length of one side is 1.5 m). More information about the allowed sizes and weights.

Question 14

Why do I have to enter the e-mail address of the addressee when making my shipping label online?

Accepted Answer

If you enter the e-mail address of the addressee for a shipment within Belgium, we can respect the delivery preferences that he/she entered in our tool. For a delivery to a Parcel Locker, we need the e-mail address to let the addressee know where and how he/she can pick up the parcel.For shipments abroad, we are required to request an email address.

Question 15

Why should I create an account?

Accepted Answer

Having an account makes sending a parcel much easier:Your address (as sender) is entered automatically.You immediately click on the correct addressee in your personal address list.Your order history is saved.You can reuse the details of a previous shipment to send a parcel quickly.You can upload a CSV file to make multiple shipping labels at the same time.

Question 16

What is the bpost price to send a parcel abroad?

Accepted Answer

If you send goods, they must always be sent as a parcel. The price to send a parcel abroad depends on the weight, size, destination and the options you choose. With bpost you can send parcels of up to 30 kg to more than 220 countries. Make your shipping label online, via the eShop, or go to a Post Office or Post Point.

Question 17

How do I stamp my parcel for outside Belgium?

Accepted Answer

To send your parcel abroad, you need a shipping label. You can buy a shipping label online, in our eShop, or in a Post Office or Post Point. For a destination outside the European Union you must also add customs documents.

Question 18

Can I create a shippig label with the My bpost app?

Accepted Answer

Yes, through the 'Send' menu you can easily create a shipping label in the app. You can just print the label at home, at a Post Office or at a Post Point near you.Download the app:For AndroidFor iPhone

Question 19

How do I pay for my online shipping label?

Accepted Answer

You pay for your shipping&nbsp;label in the online shipping tool with MasterCard, Visa, Bancontact, Belfius, KBC, ING and PayPal.

Question 20

Can I purchase one shipping label in the eShop?

Accepted Answer

You can only order shipping labels in the eShop in sets of 5 or 10. For one shipping label we recommend that you use our online shipping tool or go to a Post Office, Post Point or Parcel Point.

Question 21

Can I purchase international shipping labels in the eShop?

Accepted Answer

You can buy shipping labels for light parcels (up to 2 kg) and all other parcels (up to 30 kg) in the eShop. Go to a Post Office or Post Point for express shipments.