19 questions
 for the keyword « Preparing a parcel »
What kind of packaging or boxes does bpost offer?
  • All-in package (box + shipping label) that fits in letterboxes
  • Regular boxes in different sizes
  • Gift boxes in different sizes
  • Padded envelopes
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
If you want to send a parcel within Belgium, then:
  • your parcel cannot weigh more than 30 kg
  • the longest side cannot be longer than 1.5 m
  • the total dimension cannot be greater than 3 m (1 x length + 2 x width + 2 x height)
If you use a Parcel Locker, the following conditions apply:
  • The maximum weight is 30 kg.
  • The minimum size is 145 mm x 112 mm.
  • The maximum size is 420 mm x 310 mm x 580 mm.
The following rules apply for cylinders:
  • Weight: maximum 30 kg
  • Length: maximum 1.5 m
  • Diameter: maximum 400 mm
What can't I send with bpost?
The current postal legislation forbids the sending of letters or parcels with the following contents: 1. Dangerous goods: Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries. There is a specific exception for lithium batteries. Read all about it in our guide. The guide also includes an overview of all dangerous goods. 2. Prohibited items:
  • Drugs, narcotics and psychotropic substances
  • Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object
  • Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law
  • Objects that include statements that contravene public order or common decency 
  • Shipments that mention forbidden destinations or contain forbidden goods according to commercial law
  • Shipments that contain counterfeit goods
  • Coins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee)
  • Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts
  • Parcels whose value is more than €25,000 
What are the dimensions of the different bpost parcels?
bpost packaging comes in different sizes. There is a suitable box for every parcel.
Hoe large or heavy can my parcel for outside Belgium be?
The longest side of your parcel can be maximum 1.5 m long. If you add up the dimensions, that cannot be more than 3 m (1 x length + 2 x width + 2 x height). These rules apply for light parcels:
  • Parcel weighs maximum 2 kg.
  • Longest side is maximum 60 cm.
  • All dimensions together are maximum 90 cm.
  • If the parcel is a cylinder: maximum 60 cm long and 20 cm diameter.
Other parcels can weigh 30 kg.
Where can I buy boxes and envelopes to send a parcel?
  • Post Office
  • Post Point
  • Parcel Point (depends on stocks in the shop)
  • eShop
Which customs documents must I complete for a parcel that will be sent abroad?
  • Complete the CN23 section / document and attach a copy (customs documents):
    • These fields must be completed on this document:
      • Sender
      • Addressee
      • HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
      • Country of origin
      • Shipment details
  • Always include two copies of the invoice or the pro forma invoice.
  • For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
Do I have to send my parcel in a bpost box?
You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material.  
Can I send money?
You cannot send money as a parcel; you must send it as registered mail with a declared value. The same applies to valuable objects, jewellery and bearer bonds. You can also send registered mail with a declared value abroad, but only if the destination country offers that service.
Must I add specific documents to send my parcel abroad?
To send a parcel to another country, you need the address and e-mail address of the addressee for the shipping label. Sending a parcel outside the EU
  • Complete the CN23 section / document and attach a copy (customs documents):
    • These fields must be completed on this document:
      • Sender
      • Addressee
      • HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
      • Country of origin
      • Shipment details
  • Always include two copies of the invoice or the pro forma invoice.
  • For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
Which countries do not require customs documents if I want to send a parcel?
The countries in the European Union: No customs documents are needed for the following countries of the European Union: Austria Belgium Bulgaria Cyprus Denmark Germany Estonia Finland France Greece Hungary Ireland Italy Croatia Latvia Lithuania Luxembourg Malta The Netherlands Poland Portugal Romania Slovenia Slovakia Spain Czech Republic Sweden       Since 1st January 2021, customs documents are required for the United Kingdom. Territories not covered by EU rules There are some areas that are within the territory of the European Union, but that are not part of the EU fiscal territory. If you are sending a parcel to one of these territories that are not covered by EU rules, you will also need to include customs documents. Territories not covered by EU rules: Åland Islands Andorra Büsingen Campione D'italia Canary Islands Ceuta Channel Islands DOM (Departements d'Outre-Mer) Gibraltar Heligoland Isle of Man Lake Lugano Livigno Melilla Monaco Mountain Athos San Marino      
What can't I send abroad?
The current postal legislation forbids the sending of letters or parcels with the following contents: 1. Dangerous goods: Dangerous objects are objects that, due to their shape, nature or packaging, can be dangerous for people or can damage other shipments, the equipment of bpost, or the goods of third-parties (including parcels). Some daily objects also cannot be sent with the post. These include lighters, perfume, manicure products, glue, paint, flammable liquids, spray cans, deodorants under pressure, hair dye and lithium batteries. You can find the overview in 9 groups via this link.
Exception! bpost accepts lithium batteries under these conditions. 2. Prohibited items:
  • Drugs, narcotics and psychotropic substances
  • Weapons, essential parts of weapons and ammunition, imitation firearms, knives, swords, daggers and any other sharp or cutting object
  • Objects, texts or general substances of which the import, export, production, circulation, distribution, use, possession, sale or transport are forbidden by law
  • Objects that include statements that contravene public order or common decency 
  • Shipments that mention forbidden destinations or contain forbidden goods according to commercial law
  • Shipments that contain counterfeit goodsCoins, banknotes and bearer bonds (exception: personal cheques with a maximum value of €500 per parcel and a basic guarantee)
  • Jewellery (exception: costume jewellery that does not contain gold, silver or gemstones, is not worth more than €500 per parcel and has a basic guarantee), works of art and collections or other valuable materials, including animal pelts
  • Parcels whose value is more than €25,000 
Can I buy a pre-stamped box?
You can buy pre-stamped boxes in the eShop, in Post Offices and Post Points. They range from a pre-stamped, DVD-sized box for small parcels to fashion bags (large bags for sending clothing).
How do I prepare my parcel for a foreign destination?
  • Place your shipment in a strong box and fill the box with filler material like old newspapers. You can use your own box or a bpost box.
  • Seal the box with tape. Make sure that there are no labels on the box from a previous shipment.
  • Check whether the box falls within the permitted dimensions. The longest side may be maximum 1.5 m and all sides together may be maximum 3 m. Your parcel cannot weigh more than 30 kg.
These preparations are the same if you want to send a parcel within Belgium, within the EU and outside the EU. The shipping costs differ.
When do I pay to customs fees for a parcel?
As the sender, you don't pay customs fees. If you send a parcel to a country outside the European Union, then the addressee must pay import duties, VAT, any other fees, and fees for the customs formalities.
Is there a difference between what I can send in Belgium and to foreign countries?
In the General Terms and Conditions, you can read what you are not allowed to send in Belgium and abroad. You'll also find a specific list per destination on the bpost website.
Where can I buy several packages at the same time?
  • Post Office
  • Post Point
  • Parcel Point (depends on stocks in the shop)
  • eShop
Must I wrap my parcel in a special way if I want to send it abroad?
Special wrappings are not necessary. It's important that the contents are safe and snug in a box sealed with tape. You can use your own box or a bpost box. If you reuse a box from a previous shipment, remove all labels and stickers because they may cause confusion.
Can I write the address on my parcel in my own language?
To speed up the clearance (outside the EU) and delivery of your parcel, it's best to use English, French or an official language in the destination country.