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When importing goods from outside the EU, you pay import costs (VAT, import duties and administrative costs) on all shipments. If your parcel is subsequently retained by customs due to import restrictions, you will not be able to recover the import costs. If there are problems with the delivery (loss, damage or address not found) after clearance, you cannot recover these costs. If your shipment is lost or damaged during the import procedure, please contact the sender. The sender can launch an investigation. If bpost is at fault, you will be compensated up to the amount of the customs formalities in case of a tracked shipment.
, Tips
, : if you buy something outside the EU, choose: a tracked shipment: that way you can follow your shipment online a registered online shop (Import One-Stop Shop or IOSS). They will ask you to pay the VAT in advance. This limits the costs and risks (import costs are not refunded in case of loss or damage) and shortens the delivery period.
What can the result of a customs check be?
FAQResidential
Customs can perform a security check on all goods coming from outside the European Union to verify whether the import into Belgium is allowed. This check is done after payment of the import fees and can have one of the following results: The import of the shipment is approved by Belgian customs the day after arrival in Belgium. The shipment is then given to bpost for processing and delivery. The shipment is subject to inspection. Please allow an additional 3 to 7 days for delivery. (Depends on whether other government agencies need to check the goods.) A fine must be paid (e.g. if the goods do not match the description) or additional documentation required (e.g. the import licence is missing). This will be communicated to you by letter or by email, together with further instructions. The goods are subject to import restrictions, so their importation is prohibited. In the worst case, your shipment may be returned to the sender or destroyed. This will be communicated to you by letter or by email, together with further instructions.
, Important:
, If you have paid the import costs and customs seizes your shipment, you will not be able to get a refund of the import costs.
Вітаємо у нашому поштовому відділенні!
Residential
Вітаємо у нашому поштовому відділенні!
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At bpostgroup, we believe in fostering strong partnerships with our suppliers to deliver exceptional services to our customers. We have global operations and rely on our suppliers to help us operate our network and deliver on promises made.
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How much does it cost to send a photo card or video card to an address outside Belgium?
FAQResidential
Check the Mobile Postcard website for current prices. You pay for your postcard upon shipment, or you purchase credits in advance – your postcard is always cheaper with credits. Prices to send a photo or video postcard to an address outside Belgium: photo card to an address outside Belgium: 1.5 credits. video postcard to an address outside Belgium: 1,75 credits.
Wat zijn credits?
FAQResidential
You can use credits to pay for a mobile postcard. The more credits you buy in advance, the less you pay per postcard. You can easily purchase credits via the 'Credits' menu at the bottom of the screen in the app. With 1 credit, you can send 1 card (as 'Non-priority' mail) to a destination address in Belgium. Your credits are linked to your account and always remain valid, even if the rates change. or more info about credit prices and how many credits you need for every type of postcard, check out the rates under 'Cards and envelopes'.
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