Why this name change?

The new name bbox reflects what this solution truly represents today for businesses, customers and local communities. The former Parcel Locker was focused solely on delivering online orders. bbox aims to evolve into a multifunctional, professional service point – a smart solution designed to move your business forward.

What can you expect soon?

At bpost, we’re taking deliberate steps to make this ambition a reality. Several pilot projects are currently underway to meet the needs of our customers, businesses and public authorities.

• Night deliveries, storage, or material exchange for logistics companies

  Have parts delivered or materials exchanged overnight with your teams on the road. Think of technicians needing components for interventions, or sales reps exchanging materials.

  For example, an IT company can deliver spare parts to a bbox near a client’s office where a repair is scheduled. This way, technicians can start their work the next morning without detouring to a central depot.

• 24/7 Click & Collect and returns for local retailers

  Let your customers pick up or return their parcels whenever it suits them. If there’s a bbox near your store or on your business premises, you can place the parcel directly in the locker for your customer.

• A convenient and secure locker solution for municipalities

  Connecting people is at the heart of what we do. That’s why we offer bbox as a local exchange point.

  Municipalities can install a bbox near a community center or library. Residents can safely exchange items, and local authorities can use it for distributions or returns. This makes logistics not only more convenient, but also more human and sustainable.

What does this mean for you as an e-commerce entrepreneur?

bbox lockers are accessible 24/7 and their number is growing rapidly – by the end of this year, there will be 2,500 across Belgium, with more than six new installations every day.

For many of your customers, a nearby bbox adds convenience. It offers flexibility and peace of mind. Think of customers who can’t visit your store during business hours, students in dorms who want secure delivery, or parents who only have time after the kids are in bed.

By offering bbox as a delivery option in your checkout, you’re not only doing your customers a favor – you’re helping your business too:

• Increase customer satisfaction
  no more frustration over missed deliveries
• Reduce returns and service load
  fewer “Where’s my parcel?” questions
• Boost conversion
  customers prefer shops that offer flexible options
• Make your logistics more sustainable
  fewer delivery kilometers
• Build brand trust
  bbox stands for convenience, control, and modern service