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Wat zijn credits?
FAQResidential
You can use credits to pay for a mobile postcard. The more credits you buy in advance, the less you pay per postcard. You can easily purchase credits via the 'Credits' menu at the bottom of the screen in the app. With 1 credit, you can send 1 card (as 'Non-priority' mail) to a destination address in Belgium. Your credits are linked to your account and always remain valid, even if the rates change. or more info about credit prices and how many credits you need for every type of postcard, check out the rates under 'Cards and envelopes'.
You can follow your parcel online with Track & Trace and the My bpost app. Enter the barcode number that is on the label of your return shipment. Please note: that is a different number than the number on the label of your original parcel. Be sure to enter the correct postcode: If there is a return label in your parcel, then the correct postcode is the postcode on the original shipping label that is attached to the parcel. If you have to create a shipping label, then the correct postcode is the postcode of the receiver of your return shipment.
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Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later. Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.
Accessibility statement
Residential
Bpost is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for applications of institutions compensated by the Belgian government.
Accessibility statement
Residential
Bpost is committed to ensure digital accessibility of its website and mobile applications, in accordance with the EU Web Accessibility Directive regarding the accessibility of websites and mobile applications for applications of institutions compensated by the Belgian government.
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You can follow all your parcels with the My bpost app. Also those from other postal services. bpost parcels linked to your email addresses in the My bpost app are added automatically. It is easy to add other parcels in the app: Click on ‘add a shipment’ on the app start screen Enter the parcel's barcode number or scan the barcode with the app. Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list. Enter the postcode of the delivery address.
How long are my credits valid?
FAQResidential
Your credits for making postcards remain valid for three years after the last time you send a postcard or buy credits using the Mobile Postcard app.
Does the addressee need a QR scanner to watch the video?
FAQResidential
The recipient of your video postcard does not need a QR scanner. They can also access the video with the Mobile Postcard app or the camera of a recent smartphone.
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