My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
Customer service
Receive parcels
The My bpost app doesn't recognise my parcel. What do I do now?

The My bpost app doesn't recognise my parcel. What do I do now?

Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later.

Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.

Why can some My bpost app users see which mail they will receive?

Some app users can indeed see their mail in advance with My Mail. This functionality is still in the testing phase and is not available to everyone. As a test person you will receive an invitation to use My Mail. Tip: Update the My bpost app regularly in order to enjoy all its functionalities.

Which parcels can I follow with the My bpost app and how do I add them?

You can follow all your parcels with the My bpost app. Also those from other postal services. bpost parcels linked to your email addresses in the My bpost app are added automatically. It is easy to add other parcels in the app:
  • Click on ‘add a shipment’ on the app start screen
  • Enter the parcel's barcode number or scan the barcode with the app.
  • Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list.
  • Enter the postcode of the delivery address.

I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?

No, that is not possible at the moment. You can pay for your parcel as follows:
  • with exact change
  • with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality
  • with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point)
Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126