My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
I received a suspicious text message or email, allegedly from bpost. What should I do?
You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages. Never pay for a parcel that is on its way and do not just fill in your personal informationbpost will never ask you to pay something when your parcel is on its way (e.g. paying clearance fees or paying to avoid extra costs). Senders of these fake messages are often in a hurry: "Pay your shipping costs as soon as possible.” or "Do it within 48 hours." Do not get caught by this. Start by asking yourself if you really are expecting a package. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.Check the web addressA fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.Help prevent phishingForward suspicious messages to suspicious@safenonweb.be. This way, you will help prevent others from becoming victims of scammers.
Follow my parcel
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When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
Customer service
Follow parcels
The My bpost app doesn't recognise my parcel. What do I do now?

The My bpost app doesn't recognise my parcel. What do I do now?

Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later.

Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.

Why can some My bpost app users see which mail they will receive?

Some app users can indeed see their mail in advance with My Mail. This functionality is still in the testing phase and is not available to everyone. As a test person you will receive an invitation to use My Mail.

Tip: Update the My bpost app regularly in order to enjoy all its functionalities.

Which parcels can I follow with the My bpost app and how do I add them?

You can follow all your parcels with the My bpost app. Also those from other postal services. bpost parcels linked to your email addresses in the My bpost app are added automatically. It is easy to add other parcels in the app:

  • Click on ‘add a shipment’ on the app start screen
  • Enter the parcel's barcode number or scan the barcode with the app.
  • Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list.
  • Enter the postcode of the delivery address.

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
09.00 - 12.30
13.00 – 17.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126