How can I follow my parcel online (with the same barcode as upon receipt)?

You can follow your parcel online with Track & Trace and the My bpost app. Enter the barcode number that is on the label of your return shipment. Please note: that is a different number than the number on the label of your original parcel.

Be sure to enter the correct postcode:

  • If there is a return label in your parcel, then the correct postcode is the postcode on the original shipping label that is attached to the parcel.
  • If you have to create a shipping label, then the correct postcode is the postcode of the receiver of your return shipment.

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