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Do I need to set a password for the app?
FAQResidential
If you want to send a postcard or buy credits, you need an account with a password. It's very easy to set this up in the app. The benefits of an account: You can buy multiple credits and receive a discount. You can save the design of your postcards. You can access your credits on both your smartphone and your tablet. Your addresses are saved. There's no need type them in again and again. You have an overview of all the cards you've sent.
When you buy credits for postcards, they should appear in your app immediately. If you don't see them, close the Mobile Postcard app, then reopen it. If you still don't see your new credits, log out then log back in. Check whether the payment was successful. And check that you are logged in with the same email address as you used to buy the credits. If you check everything and still don't see the credits in the app, contact customer service.
How quickly will my letter be delivered abroad?
FAQResidential
The delivery time for letters to foreign countries depends on different factors: The destination: your letter is usually delivered faster within Europe than outside Europe Postal delivery in the destination country: foreign postal services might not distribute letters daily Local holidays Within Belgium, your international letter is treated as priority mail until it reaches the border. This is not necessarily the case in the destination country.
, Indicative delivery period of letters in foreign countries
, To our neighbouring countries: 2 to 3 working days To other European countries: 3 to 6 working days To the rest of the world: 5 to 20 working days Since bpost has no influence on the postal process in other countries, the delivery period may differ from the indicative delivery period.
How long will my account remain active?
FAQResidential
Your Mobile Postcard account is kept valid with regular use. Your account will be deactivated if you have not used it to send a postcard or buy credits for three years.
Receiving a parcel in a Pick-up point
Residential
Avoid missed parcels at the door. Have your parcel delivered directly to a Pick-up Point close by. Discover how.
I get a message that my parcel has been delivered, but I haven't received anything. What now?
FAQResidential
A couple of tips if you have not received anything: Check if someone else (your neighbour or flatmate) has received your parcel. If it is a small parcel, the postman may have delivered it to your letterbox without ringing the doorbell. Your parcel may also have been delivered according to your delivery preferences (directly to a Pick-up point, to your safe location or to your neighbour). If it is left in a safe place by your home, you can view the photo of that safe place in the My bpost app or Track & Trace. Also make sure that you have not received a failed delivery notice from the postman in your letterbox. It will tell you where your parcel has gone to. Keep in mind that you only receive this notice if we cannot reach you digitally.
, If you are the receiver
, and you still cannot find your parcel, please contact the sender for a solution. He is the only one who can start an investigation at bpost and make sure that you still receive your parcel.
, If you are the sender
, , please contact our customer service. This is best done using our online form . This way you can immediately provide us with all the necessary information and documents to handle your ticket.
Who can accept registered mail?
FAQResidential
Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.
Send parcels
Business
Send parcels
Can I change the time of delivery?
FAQResidential
You can postpone delivery of your parcel once by one working day. You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to postpone delivery to the next working day.
What are the benefits of credits?
FAQResidential
By buying your credits in advance, you save yourself valuable time and money: You don't need to pay for your postcards one by one. The price of a postcard is cheaper if you buy multiple credits at one time. Your credits are linked to your accounts and always remain valid, even if the rates happen to change.
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