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For most European countries and territories you do not need to fill in any customs documents. The only thing you need is a shipping label. There are however some exceptions. For shipments to non-EU countries, you need to add the following documents: fill in the CN23 document completely and attach a copy ( more information oncustoms documents ): These fields must be completed on this document: Sender Addressee phone number and email address of the recipient HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance FPS Finance . Country of origin Shipment details Always include two copies of the invoice or the pro forma invoice . For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

Send a parcel to Portugal

Residential

Send parcels to Portugal in every Post Office or Post Point. Make your shipping label online and save time.

Send a parcel to Italy

Residential

Send parcels to Italy in every Post Office or Post Point. Make your shipping label online and save time.

Send a parcel to Spain

Residential

Send parcels to Spain in every Post Office or Post Point. Make your shipping label online and save time.

Can I get an invoice for my company?

FAQResidential

An invoice is not possible for postcards you make in the Mobile Postcard app. But you can get an invoice if you purchase promotional codes to give as gifts to your clients. Discover more options for your company on the bpost Mobile Postcard website.

Send a parcel: which details do I need?

FAQResidential

To deliver your parcel correctly, we need the following details: Your address. In case your parcel is returned. Address of the addressee, Pick-up Point or Parcel Locker of your choice. If you create your shipping label online , you can easily choose the Pick-up Point or Parcel Locker from a list. Email address of the addressee (required when sending to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium). The dimensions and weight of your parcel. , Sending a parcel outside the EU , In addition to the above data, for a parcel outside the EU you also need to fill in the CN23 document completely and attach a copy ( More information on customs documents ): On this form, you have to fill in the following fields: Sender Addressee Phone number and email address of the recipient HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance . Country of origin Shipment details Always include two copies of the invoice or the pro forma invoice. For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

I cancelled my purchase but a hold remains on the amount. How do I get the hold lifted?

FAQResidential

If you see the cancelled purchase in “Pending transaction” on the My bpaid portal, it means that the merchant has put a hold on the amount. That gives the merchant peace of mind that it can claim some of the costs in the event of cancellation. Examples are when you book a hotel room or hire a car. The hold is automatically lifted within 30 days. The amount becomes available again as soon as the hold is lifted. You can ask for the hold to be lifted if this is not done within 30 days. To do so, follow the steps below. Ask the merchant to send you the following: An authorization code (comprising five or six digits or letters) showing that funds have been transferred from an account) Confirmation (in an email, for example) that the merchant agrees to release the hold. Once you have received the authorization code and confirmation, fill out our online form (you cannot do this without the authorization code, the confirmation and your card number). You can find this form in the bpaid app and on the My bpaid website.

The ultimate Track & Trace experience

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The ultimate Track & Trace experience

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