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Frequently asked questions
Return a parcel
How does it work?
24
questions
for the keyword
« How does it work? »
Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a Parcel Locker?
Does bpost also handle my return via couriers like DHL, Mondial Relay and DPD?
How should I return a parcel?
What are the conditions for giving my parcel to the postman?
How much does it cost to return a parcel?
What if my return shipment gets lost?
Will bpost pick up my parcel?
Where do I find the return label for my return shipment?
How to send or return my parcel through the postman?
How long is a return shipment in transit?
I received a parcel from UPS. Can bpost help me with the return shipment?
How do I arrange a return outside Belgium? Do I have to pay customs fees?
What is a return shipment?
The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
Is a return label the same as a mailing label?
What is the safest way to send my parcel back?
Should I purchase a mailing label in the Post Office or online?
There is already a return label in the parcel that I want to send back. Should I use that label?
What is the cheapest way to send a parcel back?
There is no return label in my parcel. Can I have the return shipment paid for by the original sender?
For more information about return shipments – the address and the refund – you should check the website of the seller.
I have a return label but I still have to pay for my shipment. How is that possible?
Should I inform the online shop that I will be returning the parcel? Or will bpost inform them?
Can I add an extra option to my return shipment, for example a Proof of Delivery?
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