Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a Parcel Locker?

The postman cannot take your return shipment. You can hand it in at a Post Office, Post Point or Parcel Point. The longest side of your parcel can be maximum 1.5 m long, and the total length (1 x length + 2 x width + 2 x height) can be maximum 3 m.

You can also leave it in a parcel locker. In that case, it can be maximum 42 x 31 x 58 cm.

If desired, we can also come and collect your return shipment. In that case, your parcel can weigh maximum 30 kg. The longest side can be maximum 1.5 m long, and the total length maximum 3 m. The price of a pick-up depends on where we must collect your parcel.

You can request a pick-up or "collect" online or by phone on the number 02 278 50 44.

If you request a pick-up online before 11:30 or by phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday.

Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up.

Find a Post Point

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.