Question 1

My return shipment doesn't seem to be moving in Track & Trace. Who can I contact?

Accepted Answer

If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed. Please contact our customer service using the online form at the bottom of this page in the following cases:If the status of your return shipment within Belgium has not changed for several consecutive workdays .If the status of your return shipment to a neighbouring country has not changed for at least 5 workdays.If the status of your return shipment to another country has not changed for at least 10 workdays.

Question 2

What if my return shipment gets lost?

Accepted Answer

In that case, the company or person who pays for the return shipment is entitled to compensation.If you paid for the return shipment, then you can request compensation. By default, that compensation includes a refund of the shipping fees. If you choose the 'Guarantee and signature' option, then you are entitled to compensation for goods and for documents. This option does not exist for international returns.If the original sender pays for the return shipment, then he/she is entitled to compensation. That is the case when:there is a return label in your parcelyou refused the parcelthe parcel could not be delivered to youIf you are considered the sender and thus entitled to compensation, you can submit a compensation request to our Customer Care Centre. It is best to do that via the online form at the bottom of this page.

Question 3

How long is a return shipment in transit?

Accepted Answer

The amount of time that your return shipment is in transit depends on the original sender of your parcel. If you want to know more about this, please contact the original sender.bpost delivers a national return shipment to the original sender one workday after we receive the parcel. A return shipment to a foreign online shop is often collected by the original sender and is usually in transit for longer.You can always follow your return shipment with Track &amp; Trace or the My bpost app.Follow your parcel

Question 4

How will I know when my parcel is delivered?

Accepted Answer

You can follow your parcel online with Track &amp; Trace and the My bpost app. Enter the barcode number that is on the label of your return shipment. Be sure to enter the correct postcode:If there is a return label in your parcel, then the correct postcode is the postcode on the original shipping label that is attached to the parcel.If you have to create a shipping label, then the correct postcode is the postcode of the receiver of your return shipment.You will be notified in the app when your parcel is delivered.If you create and purchase a shipping label, you can click on the 'Confirmation of Receipt' option. You will receive a text message or e-mail regarding the status of your parcel:When the parcel is delivered.When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point.When the addressee has not collected it from the Post Office or Post Point.

Question 5

Where do I find the barcode of my return shipment?

Accepted Answer

If the original sender provided a return label, then the barcode of your return shipment is on the return label. You can also find the barcode on the sender's website or in the e-mail that you received from us announcing the delivery of your parcel.If you purchased a shipping label, then the barcode is in the e-mail that you received or on the Shipping Receipt issued by the Post Office or Post Point.

Question 6

How can I follow my parcel online (with the same barcode as upon receipt)?

Accepted Answer

You can follow your parcel online with Track &amp; Trace and the My bpost app. Enter the barcode number that is on the label of your return shipment. Please note: that is a different number than the number on the label of your original parcel.Be sure to enter the correct postcode:If there is a return label in your parcel, then the correct postcode is the postcode on the original shipping label that is attached to the parcel.If you have to create a shipping label, then the correct postcode is the postcode of the receiver of your return shipment.

Question 7

Will I receive proof that my parcel was returned successfully?

Accepted Answer

If you purchase a shipping label on our website or in a Post Office or Post Point, then you can choose the Confirmation of Receipt option. In that case, you will receive a text message or e-mail when your parcel is delivered.You can also follow the status of your parcel via Track &amp; Trace or the My bpost app with the barcode number on your shipping label or Shipping Receipt. You will not receive written proof, but you can see online when your parcel is delivered.

Question 8

Which postcode should I enter in Track & Trace to follow my return shipment online?

Accepted Answer

If there is a return label in your parcel, then enter the postcode on the original shipping label that is attached to the parcel.If you have to create a shipping label, then enter the postcode of the receiver of your parcel.

Question 9

What is the safest way to send my parcel back?

Accepted Answer

Make your mailing label online. You can choose two options:Guarantee and signatureWith this additional guarantee your parcel is protected against damage and loss, and the postman asks the recipient to sign for receipt.&nbsp;Proof of DeliveryYou get a text message or e-mail regarding the status of your parcel:When the parcel is delivered.When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point.When the addressee has not collected it from the Post Office or Post Point.

Question 10

Can I only trace bpost parcels or also those of other postal services?

Accepted Answer

You can follow the parcels of all postal services in the My bpost app.