Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


Should I contact the online shop before I send the parcel back?

Some online shops allow you to indicate that you will be returning a product or item. Be sure to do that so the online shop knows that your return shipment is coming.

Online shops that do not offer that option should be contacted to warn them you will be returning your parcel.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.