Delay parcels from United Kingdom
Due to IT problems at our partner in the United Kingdom, there are delays in the delivery of letters and parcels from the United Kingdom to Belgium. Our partner Royal Mail is working hard to solve the problem.


What are the maximum size and weight of a return shipment?

If you want to return a parcel within Belgium or abroad, then:

  • Your parcel may not weigh more than 30 kg
  • The longest side may not be longer than 1.5 m
  • The total dimension may not be greater than 3 m (1 x length + 2 x width + 2 x height)

To return a parcel of maximum 2 kg abroad, different maximum dimensions apply:

  • The longest side is maximum 60 cm
  • All dimensions together are maximum 90 cm
  • If the parcel is a cylinder: maximum 60 cm long and 20 cm diameter

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.