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Frequently asked questions
Return a parcel
Preparing a parcel
18
questions
for the keyword
« Preparing a parcel »
Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a Parcel Locker?
How much does it cost to return a parcel?
Does bpost also handle my return via couriers like DHL, Mondial Relay and DPD?
Where do I find the return label for my return shipment?
How should I return a parcel?
Will bpost pick up my parcel?
What are the maximum size and weight of a return shipment?
I received a parcel from UPS. Can bpost help me with the return shipment?
How do I create a mailing label? How long does it remain valid? Where do I have to attach it?
The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
How should I pack my return shipment?
Is a return label the same as a mailing label?
There is already a return label in the parcel that I want to send back. Should I use that label?
Should I purchase a mailing label in the Post Office or online?
Can I use the same packaging or do I have to purchase new packaging?
How do I prepare my return shipment?
Can I buy packaging somewhere for my return shipment?
Can I place multiple return shipments for the same online shop in one parcel?
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