Question 1

Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a Parcel Locker?

Accepted Answer

The postman cannot take your return shipment. You can hand it in at a Post Office, Post Point or Parcel Point. The longest side of your parcel can be maximum 1.5 m long, and the total length (1 x length + 2 x width + 2 x height) can be maximum 3 m.You can also leave it in a parcel locker. In that case, it can be maximum 42 x 31 x 58 cm.If desired, we can also come and collect your return shipment. In that case, your parcel can weigh maximum 30 kg. The longest side can be maximum 1.5 m long, and the total length maximum 3 m. The price of a pick-up depends on where we must collect your parcel.You can request a pick-up or collect online or by phone on the number 02 278 50 44.If you request a pick-up online before 11:30 or by phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday.Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up.Find a Post Point

Question 2

How much does it cost to return a parcel?

Accepted Answer

If the original sender offers you the option to return your parcel, then you have two options:The return shipment is free.The return shipment is not free. Either you must pay part of the costs yourself in the Post Office or Post Point where you turn in your return shipment, or the original sender deducts a small return fee from the amount that he refunds.If the original sender does not offer any return options, then you must send your parcel as a regular shipment. In that case, the price of your parcel depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.

Question 3

Does bpost also handle my return via couriers like DHL, Mondial Relay and DPD?

Accepted Answer

bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL.A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail.The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel.One of our partners is responsible for the delivery of your return shipment outside Belgium.

Question 4

Where do I find the return label for my return shipment?

Accepted Answer

If the original sender offers you the possibility to return your parcel, then there are three possibilities:The return label is in the parcel.You download the return label from the sender's online shop and print it at home.Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back.If the original sender does not offer any return options, then you must create and purchase a shipping label.

Question 5

How should I return a parcel?

Accepted Answer

You have two options.The original sender provided a return label:Attach the return label to the box.Bring the parcel to a bpost Post Office, Post Point, Parcel Point or Parcel Locker or have it picked up.The original sender did not provide a return label:&nbsp;Purchase a shipping label online, via our eShop, or in a Post Office, Post Point or Parcel Point. The price depends on the weight and size of your parcel and the destination.Attach the shipping label to the box then bring the parcel to bpost or have it picked up.If you know that you will send the parcel back, even before it is delivered, then refuse it at the door. We will return it to the original sender.

Question 6

Will bpost pick up my parcel?

Accepted Answer

If desired, we will pick up your return shipment at your home. The price for the ‘Pick-up on demand’ service depends on where we must pick up your parcel.You request a pick-up or collect online.If you request a pick-up online before 11:30 or via phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday.Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up.You can have multiple parcels picked up simultaneously: maximum 1.5 m³ and 500 kg per pick-up. Each parcel can weigh maximum 30 kg.

Question 7

What are the maximum size and weight of a return shipment?

Accepted Answer

If you want to return a parcel within Belgium or abroad, then:Your parcel may not weigh more than 30 kgThe longest side may not be longer than 1.5 mThe total dimension may not be greater than 3 m (1 x length + 2 x width + 2 x height)To return a parcel of maximum 2 kg abroad, different maximum dimensions apply:The longest side is maximum 60 cmAll dimensions together are maximum 90 cmIf the parcel is a cylinder: maximum 60 cm long and 20 cm diameter

Question 8

I received a parcel from UPS. Can bpost help me with the return shipment?

Accepted Answer

You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail.The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.

Question 9

How do I create a mailing label? How long does it remain valid? Where do I have to attach it?

Accepted Answer

If the original sender does not offer any return options, then you must return your parcel and purchase a shipping label on our website, in the eShop or in a Post Office, Post Point or Parcel Point. The shipping label is valid for 3 months, but you should ask the original sender how much time you have to send your parcel back.You attach the shipping label firmly on your parcel with tape. It must not come loose. Make sure that the entire shipping label is legible. The barcode must be visible immediately. If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered.If you reuse the original packaging, then you must attach the shipping label on top of the original shipping label. The original barcode must be covered.

Question 10

The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?

Accepted Answer

If the counter clerk at your Post Office or Post Point asks you to pay, then the return shipment is not free. Read the terms and conditions for returning parcels on the website of the online shop. Your return shipment is probably an exception to the free returns policy.

Question 11

How should I pack my return shipment?

Accepted Answer

Just like you pack regular mail:Protect the contents properly.Provide suitable and sturdy packaging with the correct dimensions.You can use a bpost box or your own box. If the box is still in good shape, then you can reuse it to send your parcel back. Remove the original shipping label or place your return label on top of the original shipping label.

Question 12

Is a return label the same as a mailing label?

Accepted Answer

If the online shop provides a label for sending your order back, it is called a return label.If you must purchase a label on our website or in our eShop, a Post Office, Post Point or Parcel Point, it is called a shipping label.

Question 13

There is already a return label in the parcel that I want to send back. Should I use that label?

Accepted Answer

If there is a return label in your parcel, then you should use it. That usually means that you can send back your return shipment for free. If you want to be sure, check the website of the original sender.

Question 14

Should I purchase a mailing label in the Post Office or online?

Accepted Answer

You can purchase a shipping label on our website, in our eShop or in a Post Office, Post Point or Parcel Point.You can create your shipping label on our website then print it. That is the cheapest.If you need more than one shipping label, then purchasing them via our website is the most economical.

Question 15

Can I use the same packaging or do I have to purchase new packaging?

Accepted Answer

If the original packaging is still in good shape, then you can reuse it to send your parcel back. Remove the original shipping label or place the return label on top of it.

Question 16

How do I prepare my return shipment?

Accepted Answer

Just like you prepare to send any parcel. If the box is still in good shape, then you can use it to send your parcel back. Remove the original shipping label or place the return label on top of it. Always check the instructions of the original sender first to discover if you need to do something before turning in your return shipment to a Post Office, Post Point or Parcel Point or leaving it in a Parcel Locker.

Question 17

Can I buy packaging somewhere for my return shipment?

Accepted Answer

You can buy packaging in:Post OfficePost PointParcel Point (depends on stocks in the shop)eShop

Question 18

Can I place multiple return shipments for the same online shop in one parcel?

Accepted Answer

Yes you can. But if you want to follow the status of your return shipments and guarantee the quality of your return shipment, you shouldn't do it.