My return shipment doesn't seem to be moving in Track & Trace. Who can I contact?
If the status in Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries) and the addressee did not receive a parcel, then something probably went wrong. It is best to contact the customer service via the online form at the bottom of this page.
If you didn't find an answer to your question?
Please contact us.
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Recommended option. Resolved swiftly and efficiently.