My return shipment doesn't seem to be moving in Track & Trace. Who can I contact?

If the status in Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries) and the addressee did not receive a parcel, then something probably went wrong. It is best to contact the customer service via the online form at the bottom of this page.

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Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Online form

Recommended option. Resolved swiftly and efficiently.