My return shipment doesn't seem to be moving in Track & Trace. Who can I contact?
If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed.
I used the return label of the sender or webshop
If you have used the return label that came with your order to return your parcel, you should contact the sender or webshop. Only they can file a complaint about your parcel because they can pay bpost for the shipment.
I bought a return label via bpost
Please contact our customer service using the online form at the bottom of this page in the following cases:
- If the status of your return shipment within Belgium has not changed for several consecutive workdays .
- If the status of your return shipment to a neighbouring country has not changed for at least 5 workdays.
- If the status of your return shipment to another country has not changed for at least 10 workdays.
If you didn't find an answer to your question?
Please contact us.
Recommended option. Handled efficiently and smoothly.
Keep the barcode of your return shipment on hand.
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
09.00 – 13.00
Zonal rate. Waiting time varies.