The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?

Yes, you can, as long as your return is arranged through bpost. Depending on the Drop-off point, you will need to take into account the dimensions of your parcel. Delivery of your return shipment to a Post Office or Post Point If you deliver your return shipment to a Post Office or Post Point, the longest side of your parcel may not exceed 1.5 m in length and the total length (1 x length + 2 x width + 2 x height) may not exceed 3 m. Delivery of your return shipment in a Parcel Locker If you are delivering your return shipment to a Parcel Locker, please note the following maximum dimensions: 42 x 31 x 58 cm. Delivery to the postman You can also hand over your return to the postman when he delivers a parcel. Make sure your return is ready for shipment, with the return label attached, and weighs no more than 30 kg. That way it can be handed over immediately. Please note that the postman may refuse your parcel if it does not meet the conditions, or if he is unable to take it with him safely. Have a return shipment picked up If you wish, we can come and collect your return. Your parcel may weigh up to 30 kg. The longest side may also be no more than 1.5 m long and the total length (1 x length + 2 x width + 2 x height) no more than 3 m. The rate for a pick-up depends on where we have to pick up your parcel. You can request a pick-up online or by calling 02 278 50 44. If you request a pick-up online before 11.30 am or by phone before noon, the postman will come and collect your parcel(s) the same day between noon and 5 pm. If you contact us later during the day, he will come the next working day. Stick a bpost shipping label on each parcel. That label is not included in the price of the collection on request. Find a Drop-off point

bpost also delivers parcels for DHL in Belgium. You must attach a valid DHL shipping label on your return shipment. Your parcel will be delivered to the original sender by DHL. A parcel that is delivered by a different postal service can always be sent back with bpost. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online tool to calculate the price of your parcel. One of our partners is responsible for the delivery of your return shipment outside Belgium.

You have two options. The original sender provided a return label:

• Attach the return label to the box.
• Bring the parcel to a bpost Post Office, Post Point, Parcel Point or Parcel Locker, give it to the postman when he delivers you a parcel or have it picked up.

The original sender did not provide a return label:

•  Purchase a shipping label online, via our eShop, or in a Post Office, Post Point or Parcel Point. The price depends on the weight and size of your parcel and the destination.
• Attach the shipping label to the box then bring the parcel to bpost or have it picked up.

If you know that you will send the parcel back, even before it is delivered, then refuse it at the door. We will return it to the original sender.