Frequently asked questions
Return a parcel
Parcel damaged
5 questions
 for the keyword « Parcel damaged »
My parcel is damaged. Who should I contact: the original sender or bpost?
How do I submit a complaint if my parcel is damaged?
Can I refuse the parcel from the postman if I see that it is damaged?
Who is to blame for the damage to my parcel?
Should I take photos of my damaged parcel?