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Bpost Account

The benefits of a bpost account?

You can use all our tools and apps with one email address and password
  • Easy access to your shipping history with the shipping tool
  • Check your order history in the eShop
  • Track all your parcels with the My bpost app
  • Sign in
  • Register
  • Business portal
  • Residential
  • Business
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Home
  • My bpost
    • Sign in
    • Register
    • Business portal
  • Residential
  • Business
  • EN
  • NL
  • FR
  • DE
Find bpost
Find bpost
Envoi de colis en ligne
Make a mailing label
Track & Trace
Track & Trace
Calculate the price
Calculate the price
Back
  • Send a parcel
  • Receive a parcel
  • Send a letter
  • Frequently asked questions
  • eShop
Hallo,

Ik spreek Nederlands

Bonjour,

Je parle Français

Hello,

I speak English

Guten Tag,

Ich spreche Deutsch

Return a parcel
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bpost account Send letters and cards My bpost app Receive a parcel Return a parcel Send a parcel Post doorsturen of bewaren Receive Mail Ria Greeting cards and postcards
Received the wrong parcel
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Parcel damaged Received the wrong parcel Preparing a parcel How does it work? Follow returned parcel How does the refund work?

5  questions
 for the keyword « Received the wrong parcel »

I received a parcel that is not intended for me. What should I do?
I received a parcel with the wrong contents. What should I do? Who will deliver the correct parcel?
Should I contact the online shop before I send the parcel back?
Which evidence should I provide to prove that the contents of my parcel are incorrect?
How much time do I have to return the parcel with the wrong contents and get a refund?

Download My bpost app

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