Will I get the money from my purchase back?

The original sender of your parcel is responsible for any refunds. The original sender determines:

  • Whether he/she refunds your purchase
  • What you must do to receive a refund
  • Whether he/she makes a partial or full refund
  • When you can expect the amount on your account.

Contact him/her to learn the details.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.