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How can I contact Mobile Postcard?
FAQResidential
For problems with the delivery of your card, it's best to contact customer service using the online form at the bottom of this page. For a technical question, you're best calling us by telephone with the following information at hand: The brand of your device: e.g. Samsung, Apple, Huawei, etc. The device type or model: e.g. Galaxy 5, iPhone 11, Huawei P30 Lite, etc. Operating system: e.g. Android 8, iOS 12, etc. The app version. You'll find this in the app under 'Menu'.
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Can I give my prepared parcel to the postman?
FAQResidential
To send or return your parcel with the postman, the following conditions apply: The postman must first deliver a parcel to your home address. You can't just leave it ready at the door or approach the postman in the street. Your parcel cannot weigh more than 30 kg. You are allowed to give the postman maximum 2 parcels per visit. Your parcel must be ready for shipping with a shipping or return label from bpost on it. Keep in mind that the postman can refuse your parcel if it does not meet the conditions or if they cannot transport the parcel safely.
How long can I resend a previously sent Mobile Postcard?
FAQResidential
You can resend a previously sent postcard for two weeks after first sending it. You need to pay to send the repeat card.
How much text can I put on a Mobile Postcard?
FAQResidential
You can put 15 lines of text on the back of your card. The app lets you know if your text is too long.
How do I enter a return address with Mobile Postcard?
FAQResidential
Enter your return address at Menu > My account > Return address. If something goes wrong during delivery, the card will be sent back to you.
How many credits do I need to send a Mobile Postcard?
FAQResidential
This depends on the type of postcard and the destination: 'Non-priority' postcard to Belgium: 1 credit 'Priority' postcard to Belgium: 1.25 credits Postcard to a country other than Belgium: 1.5 credits 'Non-priority' video card to Belgium: 1.25 credits • 'Priority' video card to Belgium: 1.5 credits Video card to a country other than Belgium: 1.75 credits See all our rates under the menu option 'Cards and evelopes'.
Can I place text on the photos of my postcard?
FAQResidential
You're more than welcome to add text to your postcard or video card. After you've chosen your photo or photos, a little decoration in the form of a theme, stickers and/or text is a great way to add a personal touch.
The price of a video card depends on the following factors: The sending method for your video card: 'Priority' (delivered the next workday) or 'Non-priority' (delivered within three workdays). The destination of your video card: Belgium or abroad. The number of credits that you purchase in advance. (You can also make just one video card and pay for it.) By buying credits in advance, you pay less than you would if you pay for your cards one by one. Take a look at all our rates under 'Cards and envelopes'.
What if my money is not picked up?
FAQResidential
If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.