Question 1

I was not home when the postman passed by. Where is my parcel now?

Accepted Answer

I was not home when the postman passed by. Where is my parcel now?What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app.I have already specified my delivery preferencesIf you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place, a Pick-up Point or Parcel Locker.I have not specified my delivery preferencesIn that case, the postman will try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days.Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track &amp; Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.

Question 2

Can I phone the postman or follow his route online in order to receive my missed parcel?

Accepted Answer

&nbsp;It's not possible to phone a postman or to follow his entire route online. If you set your delivery preferences, your parcel will be delivered according to your preference if you are not home. If you haven't set this yet, the postman will deliver your parcel to a Pick-up point in your neighbourhood. As soon as your parcel is available in a Pick-up point (the next workday), the status of your shipment is adjusted on Track &amp; Trace and in the My bpost app. Be sure to check the status of your parcel before going to the Pick-up point.

Question 3

What if I am not at home when the postman delivers my parcel?

Accepted Answer

If you set My Delivery Preferences, your parcel will be delivered according to your preference (to a Pick-up point or Parcel Locker, to a safe place, with your neighbour).If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. In that case, your parcel is not available immediately. You will receive an email stating when you can pick up your parcel at the Pick-up point. With the failed delivery notice, you or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days.

Question 4

I just missed my parcel. Can the postman pass by again today?

Accepted Answer

No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.If you set your delivery preferences, your parcel will be delivered according to your preference (to a Pick-up point or Parcel Locker, to a safe place, with your neighbour).If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. In that case, your parcel is not available immediately. You will receive an email stating when you can pick up your parcel at the Pick-up point. With the failed delivery notice, you or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days.

Question 5

My parcel could not be delivered to my home. Where and when can I pick it up?

Accepted Answer

If your parcel could not be delivered to your home, you can collect it from a Pick-up point the next day. The failed delivery notice in your mailbox will indicate where and when you can pick up your parcel.Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track &amp; Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

Question 6

My parcel is on its way. Can I still change the delivery address?

Accepted Answer

No, as soon as your parcel is on its way, bpost will deliver it to the address indicated on your parcel.However, you can still change your delivery preferences up to 10 minutes before delivery. This way, you can have it delivered to a neighbour or to a safe place near your home.Tip: You can also let the My bpost app know where you would like your parcels delivered if you are not at home.

Question 7

Who can accept my shipment?

Accepted Answer

Who is allowed to accept your shipment depends on the type of shipment.My shipment is a parcelAnyone at home at your address can accept your parcel, including household help or your partner, even if it is a parcel requiring a signature upon receipt.If we deliver to your (chosen) neighbour, anyone present at that address can also accept the parcel.My shipment is registered mailYou can recognise registered mail by the barcode starting with the numbers ‘010’ or the letter ‘R’.&nbsp;In the case of registered mail, only you (or your proxy) can accept the shipment upon presentation of an ID card.

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