7 questions
 for the keyword « Not at home at the time of delivery »
I was not home when the postman passed by. Where is my parcel now?
If you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: with a neighbour, in a safe place, at a Pick-up point or Parcel Locker. I still have not set my delivery preferences In that case the postman will try to deliver your parcel to a neighbour or in a safe place. If that doesn't work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days. Take into account that the Pick-up point can still change. As soon as your parcel is in a Pick-up point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up point.
What if I am not at home when the postman delivers my parcel?
If you set My Delivery Preferences, your parcel will be delivered according to your preference (to a Pick-up point or Parcel Locker, to a safe place, with your neighbour). If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. In that case, your parcel is not available immediately. You will receive an email stating when you can pick up your parcel at the Pick-up point. With the failed delivery notice, you or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days.
Can I phone the postman or follow his route online in order to receive my missed parcel?
  It's not possible to phone a postman or to follow his entire route online. If you set your delivery preferences, your parcel will be delivered according to your preference if you are not home. If you haven't set this yet, the postman will deliver your parcel to a Pick-up point in your neighbourhood. As soon as your parcel is available in a Pick-up point (the next workday), the status of your shipment is adjusted on Track & Trace and in the My bpost app. Be sure to check the status of your parcel before going to the Pick-up point.
I just missed my parcel. Can the postman pass by again today?
No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again. If you set your delivery preferences, your parcel will be delivered according to your preference (to a Pick-up point or Parcel Locker, to a safe place, with your neighbour). If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. In that case, your parcel is not available immediately. You will receive an email stating when you can pick up your parcel at the Pick-up point. With the failed delivery notice, you or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days.
Can I pick up my parcel somewhere today?
No, regrettably that is not possible. Where and when you can pick up your parcel is indicated on the failed delivery notice in your letterbox. Take into account that the Pick-up point can still change. As soon as your parcel is in a Pick-up point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up point
Who can accept my parcel if I am not home?
That depends on the following factors: For a parcel
  • Home at the door
Anyone who is home can accept your parcel.
  • Your neighbour
If you are not home, you can choose which neighbour can accept your parcel via your delivery preferences.
  • In a Pick-up point
Anyone who brings the confirmation email with the barcode or the failed delivery notice from the postman can pick up your parcel. For registered mail You recognise national registered mail by the barcode (starts with '010'). The barcode of international registered mail starts with the letter 'R'.
  • Home at the door
Only you (or your proxy) can accept registered mail. The postman will only hand over your registered mail after you show your ID card.
  • In a Pick-up point
You can pick up your Registered Mail at a Pick-up point after showing your ID card and the failed delivery notice that you received in the letterbox.
Can the postman pass by again to deliver my parcel or registered mail?
After receiving a failed delivery notice, you can submit an online request to have your parcel or registered mail delivered to you a second time. You can schedule this up to 10 days after receiving the failed delivery notice.