Question 1

I was not home when the postman passed by. Where is my parcel now?

Accepted Answer

I was not home when the postman passed by. Where is my parcel now?What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app.I have already specified my delivery preferencesIf you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place, a Pick-up Point or Parcel Locker.I have not specified my delivery preferencesIn that case, the postman will try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days.Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track &amp; Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.

Question 2

What if I am not at home when the postman delivers my parcel?

Accepted Answer

If you set My Delivery Preferences, your parcel will be delivered according to your preference (to a Pick-up point or Parcel Locker, to a safe place, with your neighbour).If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. In that case, your parcel is not available immediately. You will receive an email stating when you can pick up your parcel at the Pick-up point. With the failed delivery notice, you or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days.

Question 3

I just missed my parcel. Can the postman pass by again today?

Accepted Answer

No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.If you set your delivery preferences, your parcel will be delivered according to your preference (to a Pick-up point or Parcel Locker, to a safe place, with your neighbour).If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. In that case, your parcel is not available immediately. You will receive an email stating when you can pick up your parcel at the Pick-up point. With the failed delivery notice, you or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days.

Question 4

How do I know when I can collect my parcel?

Accepted Answer

You can always check online (via e-mail, Track &amp; Trace or the My bpost app) when your parcel will be available.My parcel will be delivered directly to a Pick-up point or Parcel LockerIn this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available.My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel LockerIf your parcel could not be delivered to your home, you can collect it the next day from a Pick-up point or Parcel Locker. The failed delivery notice in your mailbox will indicate where and when you can pick up your parcel.Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track &amp; Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

Question 5

My parcel could not be delivered to my home. Where and when can I pick it up?

Accepted Answer

If your parcel could not be delivered to your home, you can collect it from a Pick-up point the next day. The failed delivery notice in your mailbox will indicate where and when you can pick up your parcel.Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track &amp; Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

Question 6

Can I have my parcel transferred to a different Pick-up point?

Accepted Answer

No, regrettably that is not possible. Change your delivery preferences if you want your parcels to be brought to a different Pick-up point in your neighbourhood in the future, if you are not home.

Question 7

Why will the postman be passing by a second time after leaving a failed delivery notice?

Accepted Answer

If your parcel is delivered on a Saturday and you are not home, the postman will pass by again the next workday.

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