Question 1

The postman didn't ring the doorbell. What can I do?

Accepted Answer

We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not required to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track &amp; Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly.If the postman didn’t ring the doorbell for your parcel, you can report this using the online form at the bottom of this page. We will ask for the barcode of your parcel and your contact details so that we can discuss this with the correct postman.

Question 2

Why didn't the postman pass by my home address first?

Accepted Answer

The postman only delivers your parcel directly to a Pick-Up Point if you set this under My Delivery Preferences. If you didn't set this preference, the postma will always pass by your home address first.

Question 3

Can I phone the postman or follow his route online in order to receive my missed parcel?

Accepted Answer

&nbsp;It's not possible to phone a postman or to follow his entire route online. If you set your delivery preferences, your parcel will be delivered according to your preference if you are not home. If you haven't set this yet, the postman will deliver your parcel to a Pick-up point in your neighbourhood. As soon as your parcel is available in a Pick-up point (the next workday), the status of your shipment is adjusted on Track &amp; Trace and in the My bpost app. Be sure to check the status of your parcel before going to the Pick-up point.