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Registered mail with confirmation of receipt
Residential
The advantages of registered mail. Extra certainty with a signed confirmation of receipt.
How do I know when I can collect my parcel?
FAQ
Residential
You can always check online (via e-mail, Track & Trace or the My bpost app ) when your parcel will be available. If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel. Please note that the Pick-up point can still change.
Our logistic solutions
BLOG
Business
If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed.
, I used the return label of the sender or webshop
, If you have used the return label that came with your order to return your parcel, you should contact the sender or webshop. Only they can file a complaint about your parcel because they can pay bpost for the shipment.
, I bought a return label via bpost
, Please contact our customer service using the online form at the bottom of this page in the following cases: If the status of your return shipment within Belgium has not changed for several consecutive workdays . If the status of your return shipment to a neighbouring country has not changed for at least 5 workdays. If the status of your return shipment to another country has not changed for at least 10 workdays.
The door of the bbox locker does not want to open. Now what?
FAQ
Residential
The door of a bbox will not open if: You are not standing in front of the correct locker. Always check the address and number of the bbox in the e-mail you have received from us. Your parcel has been returned to the sender. This happens when you do not pick up your parcel after 5 working days. You can always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app). If you are standing in front of a Screenless bbox , make sure that the My bpost app has access to your location and that Bluetooth is enabled on your smartphone. Are you sure your parcel is in there, but you still cannot open the door? Call our customer service in the following way: If your parcel is in a bbox with a screen, please call 02 320 23 90 (available 24/7) If your parcel is in a Screenless bbox, please call 02 278 50 87 (available 24/7)
Most senders have fixed agreements with bpost for lost parcels.
, Only the sender can file a complaint
, for a lost parcel because the sender pays bpost for the shipment. He needs to meet certain deadlines for this, but in the meantime he can decide, in consultation with you, to send the parcel again or to refund you. Your parcel has already been delivered on our Track & Trace , but you haven't received it? Then check the following possibilities before contacting the sender: Ask if someone else (your neighbour or co-inhabitant) has received your parcel. The postman may have placed it into the letterbox if it is a small parcel. Your parcel may have been delivered according to your delivery preferences (immediately at a Pick-up point, at your safe place, to your neighbour). Make sure that you have not received an attempted delivery notice from the postman in your letterbox. This will tell you where your parcel is. It is possible that the sender asks you to confirm that you did not receive the parcel by e-mail or signed document when the parcel was sent with guarantee.
Magazine and periodical delivery
Business
Magazine and periodical delivery.
Receiving a parcel in a Pick-up point
Residential
Avoid missed parcels at the door. Have your parcel delivered directly to a Pick-up Point close by. Discover how.
Your delivery preferences, your rules
Residential
Your delivery preferences, your rules
I just missed my parcel. Can the postman pass by again today?
FAQ
Residential
No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.
, I have not yet set any delivery preferences
, If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel: Digitally in the My bpost app or in Track & Trace, if we know your email address. By means of a failed delivery notice if we cannot reach you digitally. In this case, your parcel will not be available immediately. You or someone else can collect your parcel from the Pick-up point within 14 calendar days.
, I have set delivery preferences
, In this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace .
Download My bpost app
