Accessibility statement
Bpost is committed to ensure digital accessibility, in accordance with the European Accessibility Act.
Conformance status
Our parcel lockers partially conform with the European Norm for digital accessibility (EN 301 549), the standards that define requirements to improve accessibility for people with disabilities.
This statement is based on an external in-depth audit of both the hardware and software, carried out by an IAAP certified accessibility expert of Eleven Ways on April 22nd 2025.
The audit did not cover the built-in environment all around Belgium where our lockers are located.
The App to interact with our “Lean lockers” has not been audited either.
This statement has been updated on July 18th 2025.
Limitations and alternatives
Despite our best efforts to ensure accessibility of the parcel lockers, accessibility issues have been observed. Those include :
Screen interaction
- The screen might be too high to reach if you’re in a wheelchair
- There is no audio option to let you operate all functions
- A time-out limits the duration of the session
- Some minimum contrasts are not met for buttons
- The QR scanner is too low on several lockers
Locker compartments
- You can not choose which door opens, which means it can be too high or too low to open
- There is no sufficient visual or audio cue to show which door has opened
Help
- Help service relies on voice interaction only
Improvement plan
Remediation of the accessibility issues reported above has started and will be the object of our continuous efforts until compliance is met.
Feedback
If you have any feedback regarding the accessibility of our digital products, please contact the customer service, which will transfer to the relevant person or department :
Or by mail at this postal address :
Anspachlaan 1
1000 Brussels
We aim to answer within 5 working days.
Formal complaints
In case you fail to receive an answer following the submission of a complaint regarding this website’s accessibility, you can contact the federal ombudsman :
Rue de Louvain 48 bte 6
1000 Brussels
