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You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.
How does bpost alert me in case of errors or delays?
FAQResidential
If an address error is picked-up upon sorting your letters and cards, your funeral service provider is automatically updated and can warn you through the appropriate channel. If you haven’t received the red mourning bag from your provider but brought your letters to bpost yourself, we’ll send you an e-mail on the provided e-mail address.
How do I know if my Mobile Postcard has arrived?
FAQResidential
You know when your postcard has been sent when you receive a confirmation email. In the app, under 'Follow-up' it will also say 'Sent'. It should arrive the next workday for 'Priority' mail to a Belgian destination, and within three days for 'Non-priority' mail to a Belgian destination. Of course, you can ask the addressee whether your card has arrived.
How to get a parcel out of the bbox locker?
FAQResidential
You will receive an e-mail once your parcel has arrived in the bbox locker. This e-mail contains the steps to open the bbox locker. You will also find the different steps on the Parcel Locker itself.
, bbox locker with screen
, Scan the QR code you have received via the My bpost app or e-mail. If you have opted for direct delivery to a bbox locker, you will also find a 6-digit code under the QR code to open the locker. Take out your parcel and close the door of the locker.
, Screenless bbox locker
, The Screenless bbox locker does not have a touch screen and can only be opened via the My bpost app. The app communicates via Bluetooth with the bbox locker in order to open it. First, enable Bluetooth and your location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker and the door will open automatically. Take out your parcel and close the door of the bbox locker.
Where do I find the barcode of my return shipment?
FAQResidential
If the original sender provided a return label, then the barcode of your return shipment is on the return label. You can also find the barcode on the sender's website or in the e-mail that you received from us announcing the delivery of your parcel. If you purchased a shipping label, then the barcode is in the e-mail that you received or on the Shipping Receipt issued by the Post Office or Post Point.
The following table shows what a valid or invalid declaration of non-receipt, proof of deposit, proof of payment and photos of the damage mean. Read more
How can I file a complaint to bpost?
FAQResidential
Did something go wrong with your mail, shipment or parcel? That is annoying, of course. Fortunately, there are several ways to solve your problem.
, Use our online form (quickest way)
, Choose your specific situation below and complete the corresponding online form. Parcel damaged, lost or not delivered > Mail not received or only partially received > Not happy with postman > Parcel not delivered according to my delivery preferences > Complaint about the Moving Service (NL) > If you have a different complaint, please call our customer service (+32 2 278 51 26). Monday - Friday : 08.00 – 12.30 13.00 – 18.00 Saturday : 09.00 – 13.00
How quickly will my letter be delivered abroad?
FAQResidential
The delivery time for letters to foreign countries depends on different factors: The destination: your letter is usually delivered faster within Europe than outside Europe Postal delivery in the destination country: foreign postal services might not distribute letters daily Local holidays Within Belgium, your international letter (or registered mail) is treated as priority mail until it reaches the border. This is not necessarily the case in the destination country.
, Indicative delivery period of letters in foreign countries
, To our neighbouring countries: 2 to 3 working days To other European countries: 3 to 6 working days To the rest of the world: 5 to 20 working days Since bpost has no influence on the postal process in other countries, the delivery period may differ from the indicative delivery period.
I received a suspicious text message or email, allegedly from bpost. What should I do?
FAQResidential
You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.
, Do not believe every text message or e-mail and don't just enter your personal details
, First of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.
, Check the web address
, A fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.
, Help prevent phishing
, Forward suspicious messages to abuse@bpost.be . This way, you will help prevent others from becoming victims of scammers.
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