I didn't receive a failed delivery notice in my letterbox, what should I do?

If you are not home, a failed delivery notice will be left in your letterbox. It contains all the information about your registered mail that we have received from the sender. You can also find this information via Track & Trace. For registered mail, we generally do not receive digital information from the sender. If there is no sender on Track & Trace or on your failed delivery notice, customer care cannot give you any extra information either.

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to complete the form.

In this case, you have two possibilities:

• Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place
• Or you have the Moving Department at bpost keep your mail until you return.