How can I file a complaint to bpost?

Did something go wrong with your mail, shipment or parcel? How annoying. Fortunately, there are several ways to solve your problem.

Use our online form (quickest way)

On the following FAQ pages you will find an online form at the bottom to report your problem or file a complaint. Choose your specific problem situation and fill in the form. This is the quickest way we are able help you.

How do I file a complaint if my package is damaged or lost, or hasn’t been delivered?
I only receive part of my mail or none at all. What can I do?
My parcel was not delivered according to my delivery preferences. What should I do?

Do you have another complaint? Then call our customer service.

Available from Monday to Friday (from 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m.)
Available on Saturday (from 9 a.m. to 1 p.m.)

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.