How can I file a complaint to bpost?

There are several ways to get an answer to your questions or to get in touch with bpost.

• Online  You can usually find an answer to your question via our frequently asked questions. In some cases, we will ask you to fill in an online form. This way we can serve you faster and have all the necessary information at our disposal at the same time. You can also file a complaint online via our complaint forms. For some services (i.e. bpaid, Service de Déménagement, Track & Trace) we can be reached by chat. 
• By phone at 02 278 51 26
• In a Post Office, Post Point or Parcel Point You’re always welcome in one of our offices. Use our online tool to find one in your neighborhood.
• By post You can also reach us by post at the address below. The letter doesn’t have to be stamped. bpost
  Box 5000
  1000 Brussels

Did something go wrong with your mail, shipment or parcel? That is annoying, of course. Fortunately, there are several ways to solve your problem. Use our online form (quickest way) Choose your specific situation below and complete the corresponding online form. Parcel damaged, lost or not delivered >
Mail not received or only partially received >
Not happy with postman >
Parcel not delivered according to my delivery preferences >
Complaint about the Moving Service (NL) > If you have a different complaint, please call our customer service.