Question 1

Can my parcel be delivered to my neighbour or a safe place?

Accepted Answer

If you are not home and you didn't set your delivery preferences, the postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood.If you prefer to have your parcel delivered to the same place every time, please configure your personal My Delivery Preferences.

Question 2

Which delivery preference can I choose if I am not home?

Accepted Answer

If you are not home, you can use MyPreferences or the My bpost app to choose to have your parcel delivered:In a safe placeThis is an accessible place around your home (e.g. carport, garden shed, under a lean-to). Make sure that the chosen place is safe, dry and easily accessible.Tip: Upload two photos of your safe place in MyPreferences or the My bpost app to give our postman a helping hand.To a neighbourYou can choose a neighbour in your street within a radius of 50 m from your home. It is best to ask your neighbour’s permission first so that they don’t refuse your parcels when we offer them there. You can also let the postman choose which neighbour the parcel will be delivered to. You will be informed by email and Track &amp; Trace where your parcel was delivered.In a Pick-up PointYou can select a Pick-up Point near you from the list provided. If delivery to a neighbour or safe place is not possible, you can also select a Pick-up Point as a second option.In a Parcel LockerYou can select a Parcel Locker near you from the list provided. If delivery to a neighbour or safe place is not possible, you can also select a Parcel Locker as a second option.

Question 3

I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?

Accepted Answer

Via MyPreferences and the My bpost app you determine where your parcel can and cannot be delivered if you are not home. You can choose from three delivery preferences :- to a Pick-up point or Parcel Locker in your neighbourhood- in a safe place (e.g. under a carport or lean-to)- to&nbsp;a neighbourYou can choose which specific neighbour can accept your parcel if you are not home. If this neighbour also isn't home, your parcel will be delivered to a Pick-up point.

Question 4

Why wasn't my parcel delivered to a neighbour?

Accepted Answer

There can be several reasons why your parcel was not delivered to a neighbour:The postman could not deliver your parcel to a neighbour because he&nbsp;was not at home or did not accept itYour parcel is a shipment with payment upon deliveryYour parcel is a registered mailYour chosen neighbour (under My Delivery Preferences) lives more than 50 m walking distance from your home.The parcel was ordered with an email address that (still) is not linked to your delivery preferences. That's why we were not able to apply your delivery preference. Take into account that the validation of a new account or new address via MyPreferences takes 10 days.If you do not think that the above mentioned reasons are the cause, you can report this via the online form at the bottom of this page.

Question 5

Can I also list friends or family members who live a bit further away as my neighbours?

Accepted Answer

You can only list neighbours who live close by (within a radius of 50 metres) via MyPreferences. Your parcel will be delivered to that address if you are not home.

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