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If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when. Someone else can take receipt of your registered mail at your home or pick it up at the Post office or Post Point. You do have to give that person a mandate. This is how you do that:
, Set up a mandate in the My bpost app
, You will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy. Open the app and tap first ‘More’, then ‘delivery preferences’. Tap ‘registered mail’ and choose your preferred mandate: ‘last minute’ or ‘classic’. Identify yourself (with itsme or with your ID card) and follow the steps. You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a classical mandate, they will also have to present their ID card.
, Set up a mandate on your missing delivery notification
, If you are not home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification: Simply add the requested details on the rear and sign. Give this to the person you choose, along with a copy of the front and back of your ID card. To take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of the back and front of your ID card.
, Set up a mandate using a written postal proxy
, You can also fill out this postal proxy form . Again, to take receipt of the registered mail from the mail carrier or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of the back and front of your ID card.
You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app. You can also go along to a post office to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.
The mail delivery may be disrupted due to exceptional circumstances (a strike, illness or extreme weather conditions). In that case, we do all that we can to deliver your mail correctly and as quickly as possible. Do you have a contract with our Moving Department and you don't receive mail at your new address? Perhaps something has gone wrong with forwarding your mail or your contract with the Moving department has expired. Check this in the frequently asked questions about the Moving department . If there is another reason, your can report your incorrect postal delivery online, preferably via our online form . We will ask for your contact details so that we can inform the right employee and can deliver your mail correctly in the future.
After paying for the shipping label for your registered mail, you receive it in digital form in the app, online shipping tool and by email. You can print it yourself or have it printed free of charge at a Post Office or Post Point. You simply need to show the digital label to the person at the counter and they will do the rest.
To ensure Mail Ahead (beta) works properly, it is important that your name and address are correct. If your name or address in the My bpost app differs from the one in itsme®, you won't be able to activate this feature. You can resolve this in two ways: Update your address in itsme® If your address in itsme® is incorrect, you can update it by editing your account on the itsme® website. Update your address in the My bpost app If your name and/or address is correct in itsme® but differs in the My bpost app, you can adjust your name and/or address in your profile in the My bpost app .
Unfortunately, we cannot reimburse you for this. This is because your letter does not have a bar code and therefore we cannot trace it. We cannot trace when your letter has arrived at our sorting centre. This is however possible if you send your letter by registered post. Would you like to make a complaint because your prior mail has not been delivered on time? Please contact our customer service via the online form at the bottom of this page.
If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost.
FAQResidential
If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with the actual amount of direct damage, with a maximum amount of €39. You can insure your mail up to a maximum of €7500 using registered mail with customised insurance. You can apply for this reimbursement via the online form . This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days. Your
, international
, registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund. If you want to customise the insurance value of your registered mail, choose registered mail with customised insurance.
If the mail carrier rings your bell to deliver a parcel, you can hand over max. 2 parcels containing old electronic devices. If you want to give the mail carrier a parcel for shipment at the same time, you can only hand over one parcel containing old electronic devices. Please note that your box or parcel must meet the following conditions following conditions .
As soon as the postman picks up your parcel, you will receive a mailing receipt by e-mail. If you did not receive this e-mail, please check your spam folder. If the e-mail is also not in your spam folder, please contact our Customer Care Centre via the online form at the bottom of this page.
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
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