If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost.
If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with the actual amount of direct damage, with a maximum amount of €39. You can insure your mail up to a maximum of €7500 using registered mail with customised insurance.
You can apply for this reimbursement via the online form. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
Your international registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund. If you want to customise the insurance value of your registered mail, choose registered mail with customised insurance.
If you didn't find an answer to your question?
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
Saturday :
09.00 – 13.00
Zonal rate. Waiting time varies.
Or
Recommended option. Resolved swiftly and efficiently.