I only receive part of my mail or none at all. What can I do?

The mail delivery may be disrupted due to exceptional circumstances (a strike, illness or extreme weather conditions). In that case, we do all that we can to deliver your mail correctly and as quickly as possible.

You have only received part of your mail or none at all for some time now? Perhaps something has gone wrong with the forwarding of your mail or your contract with the Moving department has expired. Check this in the frequently asked questions about the Moving department.

You didn't move recently? Report your incorrect postal delivery online, preferably via our online form. We will ask for your contact details so that we can inform the right employee and can deliver your mail correctly in the future. There is no barcode on letters and cards. Unfortunately, we cannot trace mail that you missed in the past. 

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Online form

Recommended option. Resolved swiftly and efficiently.