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Can I send money?
FAQResidential
You cannot send money as a parcel; you must send it as registered mail with a declared value. The same applies to valuable objects, jewellery and bearer bonds. You can also send registered mail with a declared value abroad, but only if the destination country offers that service.
If you want to give the mail carrier old electronic devices (e.g. headphones, tablet or laptop), keep the following guidelines in mind: The mail carrier must ring your bell first and deliver a parcel to your address You are allowed to give the mail carrier max. 2 parcels per visit Make sure there are no batteries in your devices Use a sturdy box or bag, seal it completely and stick a Recupel shipping label on it. Your parcel can weigh max. 30 kg Your parcel may not exceed 50 cm x 30 cm x 30 cm Keep in mind that the parcel can be refused if it does not meet the requirements. It can also be refused if the parcel cannot be carried safely due to loose cables, for example. The mail carrier will not accept large electrical appliances such as refrigerators, ovens, washing machines, etc. You can always take these to a recycling centre.
How do I know if my postcard was sent?
FAQResidential
When your personalised postcard is sent, you will receive a confirmation email. You'll be able to find updates by looking under Follow-up > Sent. Please note: the confirmation e-mail will be sent to the address that you used to log into the app. You didn't receive an e-mail? Look under Menu > My account to see which e-mail address you used to log in. Tip for sending your Mobile Postcard: enter a return address under Menu > My account > Return address.
The original sender of your parcel determines whether you must be able to present a proof of shipment to get the money from your purchase back. The barcode on the label is scanned in the Post Office or Post Point to send the parcel, or the postman taking your parcel scans the label for shipment. The original sender sees when the parcel is scanned in our Track & Trace tool. You can always take a screenshot of the Track & Trace tool or the My bpost app and e-mail it as proof. If you purchase a shipping label in a Post Office or Post Point, then you can request a Shipping Receipt and mail a copy to the original sender. You can request a confirmation of receipt via text message or e-mail either online or in your Post Office or Post Point with the 'confirmation of receipt' option. As soon as your return shipment is delivered or picked up at a Pick-up point, you will receive an e-mail or text message. If none of this is sufficient for the sender as proof, please contact our customer service.
Phishing
Residential
Protect yourself from fraud and scams.
Who can accept my shipment?
FAQResidential
Who is allowed to accept your shipment depends on the type of shipment.
, My shipment is a parcel
, Anyone at home at your address can accept your parcel, including household help or your partner, even if it is a parcel requiring a signature upon receipt. If we deliver to your (chosen) neighbour, anyone present at that address can also accept the parcel.
, My shipment is registered mail
, You can recognise registered mail by the barcode starting with the numbers ‘010’ or the letter ‘R’. In the case of registered mail, only you (or your proxy ) can accept the shipment upon presentation of an ID card.
You will receive confirmation of receipt if you send your international mail as International Registered Mail.
OptiAddress
Business
OptiAddress
Who can pick up my shipment at the Pick-up point?
FAQResidential
Who can pick up your shipment depends on the type of shipment.
, My shipment is a parcel
, Anyone can pick up your parcel from a Pick-up Point or Parcel Locker as long as that person has the barcode of your parcel. You can find the barcode in the confirmation email, the My bpost app or on the notice of absence you received in your letterbox.
, My shipment is registered mail
, You can recognise registered mail by the barcode starting with the numbers ‘010’ or the letter ‘R’. Only the specified recipient can pick up registered mail upon presentation of their ID card and the barcode. You can also give a postal mandate to someone else by signing the notice of absence and giving it to the person who will pick up your shipment. More information about giving a postal mandate to pick up registered mail .
Datatransfer
Residential
Download My bpost app
