Search result

376 results

filters

Residential
Business
Public-Sector Cancel icon
Pages
FAQ
Blog

filters




376 results
 for the key word « BPOST »

My QR code is not legible via my smartphone; what should I do?

FAQ Residential
In that case, enter the 6-digit code that you see on your email, My bpost app or text message into the Parcel Locker screen.

Can I follow my parcel in any country?

FAQ Residential
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.

How can someone else collect my parcel from a Parcel Locker?

FAQ Residential
You can easily ask someone else to pick up your parcel. The process depends on the type of Parcel Locker your parcel has been delivered to. , In a Parcel Locker with screen , If you have received a parcel in a Parcel Locker with a screen, you will receive an e-mail containing: the barcode of your parcel a QR code a code of 6 digits and/or numbers (just below the QR code). With one of these three elements, someone else can pick up your parcel from a Parcel Locker. You can simply forward the e-mail you have received to the person who would like to pick up your parcel for you. , In a Screenless Parcel Locker , If your parcel has been delivered to a Screenless Parcel Locker, you need to send the barcode of your parcel to the person who would like to collect your parcel for you (you will find the barcode in the e-mail announcing that your parcel is available). The person who is picking up your parcel on your behalf should then enter the barcode of your parcel in their My bpost app. (You can add a shipment via the home screen). In turn, you will receive a tracking request for that parcel in the app. You can easily accept this request. If you do not, the request will be automatically declined after 24 hours. Once accepted, the designated person can track and collect your parcel for you. The process for the person to pick up your parcel is as follows: Go to the Parcel Locker and enable Bluetooth and location on your smartphone Open the My bpost app and select the parcel you would like to receive Follow the steps in the app to connect to the Parcel Locker Take out the parcel and close the door.

How can I be sure that I enter the correct address?

FAQ Residential
When you type a Belgian address, the app automatically checks whether bpost is familiar with that address. If the app suspects an error, it will give you a warning message and a suggested correction. Tip: always add the box number if there is one.

Can I get an invoice for my company?

FAQ Residential
An invoice is not possible for postcards you make in the Mobile Postcard app. But you can get an invoice if you purchase promotional codes to give as gifts to your clients. Discover more options for your company on the bpost Mobile Postcard website.

Can I change the time of delivery?

FAQ Residential
You can postpone delivery of your parcel once by one working day. You’ll get an email or a notification in the My bpost app stating the delivery date and location when your parcel is on its way. You’ll then be able to postpone delivery to the next working day.

I am not receiving new updates via Track & Trace, is that normal?

FAQ Residential
If the status of your parcel does not change in Track & Trace, there may be different causes: Your parcel is delayed. Our foreign colleagues cannot give Track & Trace information about your parcel. If the status of your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), and the addressee has not received anything, contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation. Only the sender can ask to open a dossier with bpost. If you are the recipient, please contact your sender.

Ecozone: a unique concept in Europe

Residential
By inventing the Ecozone concept, bpost is transforming the world of logistics. In these zones, the fleet is electric, bicycle delivery comes first, and a dense network of bbox lockers and Pick-up points makes sending and receiving parcels easier. The impact? Less CO₂, less noise, and noticeably cleaner air for everyone.

I entered an incorrect address. Will I lose a credit?

FAQ Residential
This depends. Did you hit the send button? If so, you will have lost a credit or credits. If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.

How and where can I request proof of receipt?

FAQ Residential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point , Requesting proof of receipt in the My bpost app , Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app. , Requesting proof of receipt via our online shipping tool , Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account. , Requesting proof of receipt at a Post Office or Post Point , Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox. , Can someone other than the addressee sign a confirmation of receipt?  , Only those with a mandate from the addressee can sign the confirmation of receipt. , How much does a confirmation of receipt cost? , You can calculate the price of a confirmation of receipt with our price calculator .