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Parcel must pass through customs
Residential
Are you expecting a parcel from outside the EU? Then it must pass through customs first and you may have to pay extra fees. Discover how this process works.
How do I send a letter abroad?
FAQResidential
To send a letter abroad, you need an international stamp: a Europe stamp for European destinations a World stamp for the rest of the world. You can use whatever sort of paper or envelope for your international letter. You can mail your letter by dropping it in one of bpost's Red Mailboxes or drop it off in a Post Office or Postal Point .
If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address. If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.
I get a message that my parcel has been delivered, but I haven't received anything. What now?
FAQResidential
A couple of tips if you have not received anything: Check if someone else (your neighbour or flatmate) has received your parcel. If it is a small parcel, the postman may have delivered it to your letterbox without ringing the doorbell. Your parcel may also have been delivered according to your delivery preferences (directly to a Pick-up point, to your safe location or to your neighbour). If it is left in a safe place by your home, you can view the photo of that safe place in the My bpost app or Track & Trace. Also make sure that you have not received a failed delivery notice from the postman in your letterbox. It will tell you where your parcel has gone to. Keep in mind that you only receive this notice if we cannot reach you digitally.
, If you are the receiver
, and you still cannot find your parcel, please contact the sender for a solution. He is the only one who can start an investigation at bpost and make sure that you still receive your parcel.
, If you are the sender
, , please contact our customer service. This is best done using our online form . This way you can immediately provide us with all the necessary information and documents to handle your ticket.
Who can pick up my shipment at the Pick-up point?
FAQResidential
Who can pick up your shipment depends on the type of shipment.
, My shipment is a parcel
, Anyone can pick up your parcel from a Pick-up Point or Parcel Locker as long as that person has the barcode of your parcel. You can find the barcode in the confirmation email, the My bpost app or on the notice of absence you received in your letterbox.
, My shipment is registered mail
, You can recognise registered mail by the barcode starting with the numbers ‘010’ or the letter ‘R’. Only the specified recipient can pick up registered mail upon presentation of their ID card and the barcode. You can also give a postal mandate to someone else by signing the notice of absence and giving it to the person who will pick up your shipment. More information about giving a postal mandate to pick up registered mail .
How and where can I request proof of receipt?
FAQResidential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point
, Requesting proof of receipt in the My bpost app
, Follow these steps: Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app.
, Requesting proof of receipt via our online shipping tool
, Follow these steps: Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account.
, Requesting proof of receipt at a Post Office or Post Point
, Follow these steps: Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.
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Can my parcel be delivered the same day?
FAQResidential
Your parcel is delivered the next workday in Belgium if you: place the parcel in the red mailbox before the last collection – make sure that your parcel can fit through the opening hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box drop the parcel in a Parcel Locker before 16:00 If you want faster delivery, you should use Euro-Sprinters, bpost's courier service.
You will receive several emails throughout the delivery process of your parcel: You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address. When your parcel is sorted, you will receive an email confirming the planned delivery date with a timeslot and allowing you to choose a delivery preference, including the option for next working day delivery. On the day of delivery, you will receive an email stating an estimated time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered. If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email. If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email. Every email includes a link to track your parcel via our Track & Trace page. You can also track your parcel at any time in the My bpost app or on Track & Trace. If the status of a parcel changes, you will be informed with a notification in the app. You can always choose where your parcel will be delivered if you are not at home.
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