I entered an incorrect address. Will I lose a credit?

This depends. Did you hit the send button? If so, you will have lost a credit or credits.

If you enter a Belgian address, the app will check whether bpost is familiar with the address. And if it suspects you've made an error in the address, a message and a suggestion will appear. We recommend following these suggestions.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.